Compliance Officer (night shift)

DESCRIPTION

Role

Working within the ExoClick Customer Services department, you will have the responsibility for providing our clients with the highest level of client service. Additionally you will be on the front line in protecting our network/clients against online security threats.

The Compliance Team works 24/7 providing assistance to our client around the globe, through Emails & tickets in a fast paced energetic environment. The role will involve challenging problem solving and requires logical and technically minded applicants.

Responsibilities

• Moderate content of the ExoClick network ensuring internal procedures are followed and maintaining consistent high standards of work
• Answer compliance related questions from our clients using various platforms (Email/Tickets)
• Manage work flows to agreed KPI's
• Protect the network from 3rd party threats and advertising security issues

REQUIREMENTS

Essential Requirements

• Previous customer service experience (Minimum 2years)
• A very high level of attention to detail
• Strong investigation skills
• You are fluent in or native English
• Strong oral and written communication
• Multi-tasking abilities
• 24/7 flexibility
• Proficient with PC based software and browsers
• Comfortable with all types of Adult content websites

Desirable skills

• Technical background especially working with HTML, JAVASCRIPT, proxies etc.
• Previous experience in auditing
• Knowledge of website construction and/or on-line advertising
• Fluent 2nd language written skills especially Spanish/French/Russian or German

Schedule

• Schedule- Fixed night shifts between Monday to Sunday

BENEFITS

What we offer

• We offer a position in an young, dynamic and international team made up of over 24 different nationalities, with exceptional working conditions in unique offices high up in the Mapfre tower, one of the Barcelona’s world renowned landmarks, located right on the city’s seafront.

• We offer the opportunity for permanent training, personal development, ambitious career growth and a competitive salary

• We offer some great benefits including health insurance, an extra days holiday on your birthday, free organic fruit for brain power, discounted coffee for an energy boost, local restaurant discounts for lunches and gym discounts for keeping fit and active!

• Most of all, we offer a position in a team that thrives on being successful in an industry where we are innovators and one of the world leaders in this sector. If you have a winning mentality, this position is for you!

Our 18 company benefits: Private health insurance - Your Birthday off as a paid holiday - Flexible compensation plan: travel, meals & childcare - ExoClick University, our in-house training - Employee referral program bonus - Off-site team building days out - Office games room/chill out zone - Organic fruit - Friday team breakfast - Yoga classes - Massages - English & Spanish classes - Subsidised lunches - Local restaurant discounts - Discounted Nespresso coffee - 50% Gym discounts - Hairdresser discounts - Insurance policy discount