Botomation

https://www.startus.cc/company/botomation

555 US Highway 1 S, Ste 330

Apt. No. or Suite No.

Iselin, NJ 08830

United States

Website

https://www.facebook.com/botomation/

https://twitter.com/botomation_io

General information:

Botomation is the application of AI and intelligent automation technologies that empower organizations to transform customer service to provide near human or superior interaction experience.

Product (Tryvium) –

Tryvium Desk is an Enterprise grade engagement platform powered by AI. The chatbots are best used in service desk, help desk and contact centers. Tryvium is a strong transformation tool for digital workplace, automates internal processes and provide most comprehensive employee engagement & experience platform.

Tryvium bots and its engagement layer is built on MS Teams, directly increases your RoI for MS Teams. It also integrates with leading ITSM & HRIS tools to provide meaningful automations and insights.

Services –

Enterprise Bot Development
Enterprise Process Automation
Contact center modernization
Botomated Service desk
Tryvium Service desk
Knowledge Monetization
Botomation Consulting
CX Analytics (Data Intelligence & Predictive Anlytics)

Company information:

Company type:

Consulting Service

Industry:

IT - Robotics, IT - SaaS, IT - Service, IT - Software Development

Founded when:

Friday, 1 January, 1999

Startup stage:

Mature stage (being profitable)

Types of jobs in the company:

Design / UX, IT - Software Dev, Product Management, Project Management, Research & Development

Total numbers of employees:

500

Products and Services:

Tryviumdesk

Product category:

ARTIFICIAL INTELLIGENCE

Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of customer profile and along with their previous ticket history. Tryvium adds value to MS Teams by including features such as a multi-level Visual IVR, Skill groups, Intelligent Routing, Pre-set Business Hours, Holidays, Real Time Translation etc. It also enables you to automate repetitive tasks using a chatbot.

Leveraging Tryvium desk helps customers to engage and connect with the qualified support executive where they provide superior customer services based on the previous ticket history. A real-time dashboard helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.

Features:

Chatbot
Visual IVR
Live Agent Routing
Intelligent Routing Engine
Priority Routing
Knowledge base integration
Auto Ticketing & Auto Resolution
Multi-channel service desk (Chat & voice)
Multi lingual chatbot
Conversational Intelligence with NLP Integration
Cognitive Functions (sentiment and predictive analysis)
Context Understanding (Analysis)
Admin Console - Bot Configuration, Monitoring, Performance Analysis and Reports
File Sharing
Queue Position
Agent Chat Invite
Conference Invite
Agent context window
Life Supervision
Integration with ITSM, HRMS, CRM tools

Botomation

Contact:

Address information