The Epteca Marketplace Ecosystem
Epteca, the innovative platform that gives marketplace capabilities to tour operators, hotels, airlines, OTA’s and travel agencies to sell relevant merchandise in addition to their trip.
Epteca has developed the “Marketplace Ecosystem” where travel companies and product vendors now have the capability to tap into unrealized revenue streams by offering a wide range of products relevant to each step of the customer journey. These include pre-travel accessories and care to in-destination services to post-travel necessities and enriched customer services.
Using customer data and predictive algorithms that match the context and intent, Epteca can accurately anticipate not only what travelers want and need, but also what they are likely to want, need or do during their trip. Only the most applicable options are offered via personalized white-labeled communications that function more like a practical checklist of relevant reminders than a sales pitch.
Epteca has already satisfied millions of customers with their carefully curated dynamic catalog of in-demand offerings. Travel providers using the platform will leverage profits from travel related retail products and services and improve margins. This is a welcome change to the traditional margins that continue to narrow. This combined with a strong customer service message post booking through to the return from travel, gives brands an opportunity to build stronger customer loyalty.
Epteca’s marketplace platform is delivering impressive results for clients and partners with no investment or running costs, and the service can be up-and-running in just a few weeks. As a fully managed end-to-end solution, travel companies can focus on their core business of selling flights and hotels while the platform generates ongoing ROI and personalizes service.
