ImpacTech

https://www.startus.cc/company/impactech

Troodous 20

4100 Agios Athanasios

Cyprus

Website

https://www.facebook.com/impactechs

https://twitter.com/ImpacTechLtd

General information:

We build data-driven, AI-powered software which drives business success by creating a 360 personalised customer experience.

Become the best part of the customer journey with our end-to-end suite of software Impact CRM, Impact AI, Impact Telecom and Impact PSP Gateway. When combined your business will deliver the sales, support, and marketing your customers need.

Your team will love our simple to use AI-driven services because they enhance customer experience, streamline operations and reduce internal inefficiencies. Every customer gets diverted to the most knowledgeable employee. This reduces on-boarding, acquisition cost (CPA), improves customer support which increases loyalty and drives greater customer lifetime value.

Company information:

Company type:

Startup

Industry:

IT - Software Development

Founded when:

Sunday, 1 January, 2017

Startup stage:

Mature stage (being profitable)

Products and Services:

Impact CRM

Product category:

CRM

With Impact CRM your business can visualise the entire customer journey on a customer-to-customer basis. We use AI to deliver personalised recommendations, so your business acquires new customers cost effectively while retention improves along with your ability to upsell/cross-sell.

As your understanding of customers increases so will their lifetime value (CLV) and that understanding significantly reduces churn by identifying the patterns that lead to loss of confidence in your brand.

KEY FEATURES

Single screen customer journey profile
Fully customisable KYC/onboarding process
Supercharged sales team
Intelligent real-time reporting
Dynamic lead scoring
Built-in telephony, chatbot and email

Impact Telecom

Product category:

Telecommunication

AI-driven insights make Impact Telecom a superior telephony platform. The data produced through every call is analysed by our Natural Language Processing (NLP) tools. They add to the data pool that is analysed through Machine Learning to produce business boosting analytics which can prompt your sales team as to the best time to call a client or lead and identify both negative and positive keywords using Sentiment Analysis.

Impact Telecom is GDPR compliant and offers a higher level of Call Detail Records (CDR) analysis using Big Data and Machine Learning to deliver a cost-effective, cutting-edge telephony platform. Discover how long it takes your team to deliver conversion following first contact with a lead. Know how many calls are required to close a sale per territory or any other demographic. Define which keywords work best where and with whom.

Impact AI

Product category:

AI and machine learning

Understand the mood of your customers, avoid compliance issues and protect your brand with ImpacTech. Sentiment Analysis using Natural Language Processing and Machine Learning algorithms offer businesses game-changing insights into customer feelings and the ability to fine tune how sales and retention teams work to their maximum potential.

Every business knows the importance of exceptional customer satisfaction. It boosts the bottom line and improves retention. Then there’s the priceless benefit of word-of-mouth marketing that happy customers provide.