PandoraBSC

Where are you guys located?We’re located in Cairo, Egypt, but to legitimize ourselves as an international company, we’re also registered in Florida as a Limited Liability Corporation.

How can we really know that you guys are legit?Schedule a conference with us on the phone or on skype, you’ll be speaking to our CEO and BDM. We welcome you to throw any hard ball or curve ball question to try and catch us off guard, we’ll answer them with honesty and pride.

What makes you guys different than other centers?Our background covers a large scale of voice and non-voice processes, but our bread and butter is without a doubt customer service. Our reps have a broad background of experience; from customer service in Expedia Canada and Vodafone UK, and even Samsung UK Tech Support. But I can guess what you’re thinking; “Okay so they worked in some big name companies, so what? that doesn't say anything about them or their actual skills” And that’s true, previous experience is great and all, but for all you know they could have been horrible at their job. To resolve these questions, we allow you to interview your potential agents, as well as have a personal guarantee from our CEO and BDM of our teams proficiency in language and skill.

What sort of Payment Methods do you accept? For most projects we go with a standard US Account to US Account wire transfer. For smaller projects we can also use a money transfer service, TransFast, whom are an A+ accredited business with the Better Business Bureau.

How are Payments handled?We usually work on a bi-weekly payment basis, but every project is evaluated separately and exact specifics are agreed upon by Pandora's CEO and BDM, and the Client to ensure maximum satisfaction of value of service.

What are Pandora's Standards?While not affiliated with it, Pandora follows COPC guidelines to measure, evaluate, and improve our Customer Experience Management. We strive to adhere to these guidelines where it fits, but are always looking to improve and re-adapt our methodologies as it's one of our primary goals is to stay ahead of the curve.