The risk of downtime has increased significantly in recent years with distributed systems. Impact in one aspect of the infrastructure or an upstream dependency from an external application can trickle down all the way to the customer, disrupting service expectations and SLAs. Mobilizing the correct teams and resolving incidents in the faster possible time is imperative.
TaskCall bridges that gap between detection and resolution by automating the response process. It leverages defined processes and AI to automate the entire response process and minimizes the time to resolution. It's objective is to reduce human involvement and resolve incidents faster so IT and DevOps teams can focus on building rather the fixing.
With over 70 integrations it seamlessly connects with your technology stack and acts as the neural network of your operations. It integrates with AWS CloudWatch and AWS CloudTrail to ensure the slightest issues in your AWS resources are brought to the forefront and addressed immediately.
TaskCall's platform encompasses a wide range of services:
- On-call management: Assemble the current on-call responders based on the type of incident.
- Incident response and management: Run validations and checks while responders come on, and automatically execute resolutions where possible. For those incidents that require further investigation, use machine learning to identify similarities from past incidents and propose possible course of actions so responders have a more clear outline of the steps to resolution.
- Impact visibility: Automatically identify impact on upstream and downstream dependencies so the root problem can be identified faster.
- Live call routing: Connect internal teams and end clients with technical teams for better support through our live call routing solutions and enable the powerful automation of incident response and management.
- Heartbeat monitoring: Monitor uptime of closed systems through heartbeat monitoring.
- Status pages: Communicate with internal and external stakeholders through Status Pages and repetitive customer queries. Reduce the workload on DevOps and IT teams to continuously provide updates. Let TaskCall automatically post updates looping in managers for approvals.
TaskCall automates the entire process of resolution so your team can focus on what matters most. For more information, please contact us at: support@taskcallapp.com
At TaskCall, we want every client to be assured that their needs will always be met immediately. Each client is assigned a dedicated account manager who is accessible at all times.
New clients can reach us at:
Contact form: https://taskcallapp.com/contact-us
Email: support@taskcallapp.com
Phone: (+1) 920 335 0164
