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Account Manager Benelux

Liferay, Leiden
Employment type: 
Full time
Communication Skills, Presentation Skills, Communication, CRM, Presentation, Sales, Salesforce, Team Player, Account management, Management, Product management, Marketing, Analytics, Contracts, Customer service

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Account Manager Benelux

Liferay Benelux is looking for an Account Manager. 

Liferay, Inc. is a leading provider of enterprise open source portal and collaboration software products and recognized leader by analyst firm Gartner. The company is growing at a fast pace to keep up with strong market demand for innovative solutions for digital transformation, customer experience, personal and social web experiences and enterprise applications.

Liferay offers many opportunities for individuals looking for a dynamic environment and accelerated career growth. Talented individuals will find it possible to increase their responsibilities and gain valuable business experience in a short amount of time within the company. With over 890 employees in offices across Europe, the Americas, and Asia Pacific, Liferay offers a chance to work with people from many different cultural backgrounds.

Liferay believes in making a bigger impact in the world through business and we dedicate part of our time and profits toward non-profit organizations and social initiatives.

Account Managers serve as the primary point-of-contact for our clients. The Account Manager is responsible for developing and maintaining relationships with Liferay's customers, helping them to make the most of their investment in Liferay technology and working to ensure their satisfaction with their Liferay subscription. Account Managers must focus on providing more than excellent customer service to accounts and selling new opportunities to expand Liferay's in new projects, professional services and trainings, to meet quota targets.

Responsibilities and primary duties

Reporting to the GM Benelux, the Account Manager will be responsible for:

  • The Account Manager shall be the customer's advocate within the Liferay organization, communicating the customer's needs with respect to professional services, training and documentation, or architectural assistance and coordinating a response from various divisions of the Liferay organization.
  • The Account Manager should handle the overall renewal process for their existing account base
  • The Account Manager should do Cross-selling/upselling related products (Analytics Cloud, DXP Cloud, Commerce) to existing clients on their ongoing Liferay projects to compliment solutions already previously purchased by the client (e.g. DXP)
  • The Account Manager should extend client base/project base within existing accounts (e.x. identifying additional sales opportunities in other departments/business units – i.e. new “leads” within existing client accounts)
  • The Account Manager should negotiate contracts and payment options (e.g. pre-paid agreements) 
  • The Account Manager should liaise with partners/Alliance Manager in relation to any additional cross-sell/upsell opportunities that may arise for their existing client portfolio
  • The Account Manager should forecast and track key account metrics (e.g. quarterly sales and annual forecasts) based on renewals, existing business and new projects existing business
  • The Account Manager should set up Account Management Plans
  • The Account Manager should work together with the Marketing teams to develop necessary sales and marketing collateral
  • The Account Manager shall resolve issues related to our support or services, identifying what the customer need is and bringing in the appropriate person (technical or not) to find a resolution.
  • The Account Manager will also assist in communicating new feature requests or product improvements from customers to the Liferay Product Management team.
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