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Analytics Manager, Commercial Analytics

GoEuro Travel GmbH, Berlin
Employment type: 
Full time
Marketing, interpersonal skills, B2B, Customer service, Leadership, Objective-C, C, C#, Operations, Software, Software Engineering, Swift, Node.js, iOS, JavaScript

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Analytics Manager, Commercial Analytics

Permalink to this job listing: http://goeuro.com/jobs?gh_jid=1587453&gh_jid=1587453

We are searching for a smart and well organised Customer Service Team Lead with exceptional multilingual skills and a passion for travel to join our fantastic team in Berlin.

About Omio

Driven by our team of over 300 people from more than 45 different countries, Omio is changing the way we travel across Europe. With Omio you can compare and book trains, buses and flights to over 100,000 destinations in Europe, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.

With over 800+ European transportation partners and providers across 15 countries, Omio is one of Europe’s fastest growing travel companies backed by 20 million monthly users and the world’s leading tech investors.

We are now looking for the next great addition to our team as a Customer Service Team Lead. 

As a Customer Service Team Lead at Omio you will…

  • Lead and coach your team of up to 15 customer service agents through one-to-one’s, providing development opportunities and training sessions;
  • You would describe yourself as a go-to person;
  • Take ownership of implementing process improvements and the creation of customer service SOP’s;
  • Take an active role in the recruitment of agents by conducting interviews and/or assessment centers;
  • Manage call center operations such as queue monitoring, agent availability and backlogs to ensure exceptional service;
  • Be on hand to support your team with questions and handling tricky escalations;
  • Have an interest in the travel/tourism industry;
  • Be proactive and take ownership for the product by delivering customer feedback to the right departments;

Your Profile:

  • Previous experience in a customer service leadership role;
  • Spoken and written fluency in English and Italian. Fluency in Spanish and French would be a big plus; 
  • You have strong analytical abilities, working in excel does not scare you;
  • You want to work in a fast paced and ever changing environment;
  • You have great interpersonal skills - you would consider yourself a people person;

What’s in it for you? #LifeAtOmio

  • Annual travel allowance to fund your trips and adventures
  • Catered weekly lunches and monthly company events
  •  Yoga sessions and German classes
  • An educational budget for courses or workshops
  • A diverse team of more than 45 nationalities

Apply with us in English and we'll get in touch soon!

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