Application Support Engineer

We're Ushering a New Era of Data Participation. Interested?

We’re shaping the way companies manage data by helping customers connect the right data, insights, and algorithms for all Data Citizens. When everyone across the organization is enabled with data, true transformation can take place. We are building a team of exceptional people to help us deliver on that promise. If you are interested in a career at the leading edge of technology, we look forward to hearing from you.

How you'll make an impact at Collibra:

We're expanding our Support Engineering team in Brussels with the addition of an Application Support Engineer. Collibra’s Application Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.  

A day in the life of an Application Support Engineer at Collibra:

You’ll be reporting directly to the EMEA Support Engineer Manager, and will be responsible for a wide range of tasks, including:

• Managing all communication with customers and partners required to resolve technical support requests; Zoom, Zendesk and Jira are your daily tools.
• Providing white glove service during incident management
• Creating clarity on customers issues, troubleshoot them and assess if support tickets are known or new product bugs
• Resolving support tickets within the limits of contractual service level agreements (SLA)
• Coordinating and tracking of escalated tickets
• Contributing your experience and technical knowledge to the Collibra knowledge base

You Have:

• 3-5 years experience in a customer facing role, ideally in a SaaS environment
• A Bachelor’s degree or equivalent in Information Technologies or Computer Science
• Previous software support experience
• Experience troubleshooting web-based enterprise applications
• Experience working closely with software developers
• The ability to explain IT jargon to non technical people
• The ability to shift hours to cover international customers
• Excellent English written and verbal communication skills
• The ability to approach and solve problems in an analytical and methodical manner
• A desire to support a Saas cloud solutions leveraging tools built by our cloud-ops team
• Knowledge of SQL Databases and other data source types
• Any of the following skills are a huge plus:
  • Experience with Java and REST API
  • Experience with the command line on Linux
  • Knowledge of secure connections, Authentication and Authorization aka SSL, SSO, and LDAP
  • Proficiency in business-level German and/or French

We Offer:

• A friendly and rapidly growing environment where your input will be valued and growth is fostered
• Ongoing opportunities to collaborate with fellow Collibrians globally for team meetings, trainings, and conferences
• Flexible hours- quality > quantity
• Bi-monthly catered lunches, in addition to meal vouchers. Never go hungry again!
• Did we mention happy hour?
• A brand new spacious office in Brussels and a company car + fuel card or car allowance to get you there
• A state-of-the art laptop
• And of course, a competitive salary with a strong benefits package

*At Collibra, we’re focused on building a world-class company and culture, and that starts with the people we hire.  We take pride in being an equal opportunity e