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Associate Customer Support Engineer

Liferay, Kapolei
Employment type: 
Full time
Communication Skills, Communication, Customer service, Finance, Flexible, innovative, Oracle, PostgreSQL, Recruitment, Software, SQL Server, SQL, MySQL, Tomcat

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Associate Customer Support Engineer

Liferay, Inc. is a leading provider of enterprise open source portal and collaboration software products, and is a recognized leader by analyst firm Gartner. The company is growing at a fast pace to keep up with strong market demand for innovative solutions for digital transformation, customer experience, personal and social web experiences, and enterprise applications.

We don’t just celebrate excellent software that delights customers, but we also get super stoked about giving approximately 10% of our profits away to charities around the world. We are a global company with 24 offices (in 18 countries) around the world but at the same time keep our startup culture intact.

Are you tech-savvy? Do you enjoy interacting with new people every day? If so, we have an exciting opportunity for you. Liferay is looking for a sharp and hard-working Customer Support Engineer to join our growing support team. As a Customer Support Engineer you will have an opportunity to help resolve Liferay product issues for hundreds of customers in fields that range from entertainment to finance to government and more. 


Responsibilities

  • Manage multiple reported issues among various customers simultaneously
    • Recognize and gather crucial customer information
    • Call customers and hold screen share meetings with as necessary
  • Configure different environments each day to test and help in reproducing customer issues
  • Maintain a professional and quality relationship with customers through our internal ticket system
    • Communicate status updates and drive communication with customers from start to finish
  • Create and assist in maintaining internal and public facing documentation



Preferred Qualifications


  • Four-year college degree or equivalent
  • 1-2 years experience in business to business customer service
  • Experience working with various application servers (Tomcat, Jboss, Glassfish, Weblogic, Websphere)
  • Experience working with various databases (MySQL, Postgresql, Oracle, DB2, SQL Server)
  • Experience building websites
  • Excellent professional skills, including effective written and spoken communication skills
  • Proven ability to work on multiple tasks at the same time while paying strict attention to details
  • Flexible and able to adjust quickly to changes


What we offer

  • Salary package according to qualifications and experience
  • Opportunities to take responsibility and grow professionally
  • A positive and pleasant work environment
  • Working at a successful company with strong growth opportunities


Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender or gender reassignment, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a travelling community.

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