Associate Principal, Revenue Assurance

We want you if you are:

• A team leader and team player who is highly motivated with positive work ethics in guiding stakeholders and peers.
• Good in analytical skills and strong problem-solving skills.
• Strong, effective and persuasive communication skills  with Technology, Business and department/division heads.
• Fast learner, independent and ability to work under pressure.
• Ability to demonstrate flexibility and adaptability in the work place, while at the same time have the leadership skills and vision to contribute to Digi’s ambition and goals for excellence.
• Willing to challenge & be challenged; create visible change; and nurture creativity and innovation
• Ability to drive projects with key focus on quality & timeline.
• Ability to design efficient and effective solutions that align with established priorities

Your Responsibilities:

• Serve as a Revenue Assurance domain expert
• Working with different levels within the organization in developing, implementing  plans and initiatives to ensure Digi’s profitability is optimized.
• Ensure minimal revenue leakage in Digi products & services ecosystem. Other specific accountabilities include:
  • Monitoring and identifying potential leakages of revenue in all services.
  • Analyzing revenue impact of outages and planned activities
  • Analyzing performance across revenue and expenses lines, variances, and trend data  to identify steps to limit revenue leakage and cost savings opportunities
  • Assessing viability and effectiveness of recently launched products, pricing and promotions with its corresponding impact to both revenue and expense line items (preferably with sound knowledge on Telco Business and Technology Architecture)
  • Interacting with other divisional stakeholders to provide consultative support to minimise revenue leakage.
  • Assessing Profile / Service / Status Reconciliation between network platforms and investigate discrepancies.
  • Assessing the products configuration by testing & verifying the business rules with charges correctly applied to it.
  • Building dashboards & extracting reports to monitor revenue performance/trend.
  • Ensure revenue assurance usage controls are intact.

• Support Digi's Operational Efficiency program
• Manage and develop improvement of revenue assurance monitoring system/ process.
• Reporting revenue leakage incidents & recommendations to top management.

Your Critical Interfaces:

In this role, you will have the following critical interfaces :

• Critical internal interfaces within our Department and Finance
  • Business Planning (Performance Management),
  • Accounting

• Critical interfaces with other Digi divisions
  • Digi Management Team (top management)
  • Division/Department heads and management teams
  • Technology Operations team
  • Marketing team
  • Fraud team

Your Merits:

• Strong understanding of revenue assurance platform and data extraction  from various data warehouse. 
• 7 years' of work experience with min 5 years of Revenue assurance experience, preferably in Telecommunication or similar industry.
• Good knowledge of Telecommunication products, services, business processes, operations.
• Hands-on experience in data analysis.