Business Development Representative - Inbound

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

1. Work with helpful, kind, motivated, and talented people.
2. Work remote so you have no commute and are free to travel and move.
3. Have flexible work hours so you are there for other people and free to plan the day how you like.
4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
5. Work on open source software so you can interact with a large community and can show your work.
6. Work on a product you use every day: we drink our own wine.
7. Work on a product used by lots of people that care about what you do.
8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
9. Focussed on results, not on long hours, so that you can have a life and don't burn out.
10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

You love talking about GitLab to people and no question or challenge is too big or small. You have experience working directly with customers in order to answer questions on getting started with a technical product. Your job is to make sure our customers are successful, from the single-shop development firm all the way up to our Fortune 500 customers, and that everyone gets the appropriate level of support.

Responsibilities

• Strategize with our demand generation manager to develop the proper qualifying questions for all type of customers. Be able to identify where a customer is in the sale and marketing funnel and take the appropriate action.
• Develop and work with our demand generation manager to follow the process from which leads pass onto sales, support, etc.
• Participate in documenting all processes in the handbook and update as needed with our demand generation manager.
• Work closely with support to build a process where we can identify customers that would be interesting for EE and pass those onto sales.
• Manage and help inbound requests to community@gitlab.com and sales@gitlab.com.
• Collaborate with our CMO and demand generation manager for all outbound messaging for demand campaigns.
• Engage with our demand generation manager and developer marketing manager to create a signup email campaign for all users of GitLab.com. The goal of this campaign is to introduce more users to our on-premises offerings.
• Own the competitive analysis and comparison page for GitLab. Work closely with sales to identify new competitive technologies and systems and understanding the drawback and benefits.
• Work closely with our developer marketing manager to identify customer stories from all of the conversations you have with our customers.

Requirements

• Excellent spoken and written English
• Experience in sales, marketing, or customer service
• Experience with CRM and/or marketing automation software is highly preferred
• An understanding of B2B software, Open Source software, and the developer product space is preferred
• Is your college degree in French foreign politics with a minor in interpretive dance but you’ve been hacking together websites since you were 12? Perfect. We understand that your college degree isn’t the only thing that prepares you as a potential job candidate.
• You are obsessed with making customers happy. You know that the slightest trouble in getting started with a product can ruin customer happiness.
• Passionate about technology and learning more about GitLab
• Be ready to learn how to use GitLab and Git
• Start part-time or full-time depending on situation
• You share our values, and work in accordance with those values.

Apply

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.