CLIENT MANAGER ATOS

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa $ 6 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos,  Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Position Title:

Client Manager

Location:

Houston, TX

Description:

Role for Client Manager located in Houston, TX region supporting client's in Texas:

This is a senior position which requires the individual to work independently, making sound decisions based on client knowledge and industry experience.  Review with the Senior Manager as required.

It is preferred that the individual possess a thorough knowledge of IT Service Delivery operational components both internal and external and be able to oversee the service delivery.  The individual must have the presence to be client facing and host/participate in client meetings. Additional responsibilities: Lead projects, participate in new fund/channel launches, make recommendations and develop efficiencies within the group and other 

business units to help support the efforts. Ability to build and maintain strong working relationships with key internal business partners is critical.

Core Responsibilities

• As a General Manager he/she is accountable for growth, profitability and CSAT for all SL activities on the account
• Face of division, for delivery, in front of the customer to improve customer happiness and secure renewal
• Responsible for fertilization using tool kits and "easy to sell" offering prepared by the Global division
• Responsible for division Account Plan (prepare and execute)
• Responsible for X-SL fertilization
• Build the client intimacy by also facilitating executive level interactions and collecting continuous intelligence
• License to operate:
• Empowered decision maker and SPOC for SL-led account
• “Specialist sales on Mkt-led clients

• Owns Account Plan process incl. budget preparation, in synchronization with client executive and client Managers,
• Drives the upsell generation process and tool usage
• Act as supervisor on client manager to improve ability to sell
• Leading people and customers across many different cultures and understanding how to make relationships work
• Build positive relationship at all level of the customer organization including CXO level
• Atos knowledge: Internal tools / processes, Offerings
• Customer intimacy and competition intelligence
• Management skills: client P&L owner, program management, risk management

Minimum Qualifications

• Bachelors' degree or equivalent experience is required

• 5 years of experience in IT Managed Services required 

• Minimum 3 years sales support, or client services required

• Exceptional customer satisfaction and service quality focus 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes them unique.  Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.