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Client Manager at Driftrock

Driftrock, London
Employment type: 
Full time
Years of experience: 
1 - 2 years
Customer service, SaaS, Software, Strategy, Communication Skills, Team Player, Confident, Self-motivated

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Client Manager at Driftrock

DESCRIPTION

Driftrock is a marketing technology business based in London that helps clients grow their business through social advertising.

Our cutting edge platform gives our clients an unfair advantage on campaigns using, real-world data like the weather, and first party data like CRM or EPOS data to reach audiences at the perfect moment.

We are proud to partner with Facebook, LinkedIn and Twitter and hold both Audience Onboarding and Ad Tech Facebook Marketing Partner badges.

WORKING AT DRIFTROCK

This is a unique and exciting opportunity to join a dynamic and passionate group of self-starters. We like to push the boundaries of what is possible in social media marketing and relish at a technical challenge.

We have a fast paced, but balanced working environment, where we constantly learn and innovate.

As a startup, every decision you make has a big impact, and we all have the chance to shape and create the culture and company as we grow. We believe in meritocracy, where everyone’s ideas are treated equally.

KEY RESPONSIBILITIES

As a Client Manager, you’ll play an essential role in the servicing of client accounts on a day-to-day basis. You will be highly organised and process driven, have strong analytical and excel skills, and will be tasked with delivering the smooth day to day running of several key accounts. You’ll build strong relationships, and have daily contact with mid-level (and senior) stakeholders on your accounts. You will be their primary contact, but have the full support of the Client Partners and management team. Most importantly, you’ll be seen as a trusted advisor with a sound strategic understanding of your client’s business requirements.

The role requires a broad skill set so you should be comfortable working across different areas of the business to create the best experience for our customers. Responsibilities include:

  • Managing an assigned portfolio of Clients - delivering fantastic customer service and adding value to their business at all times;
  • Training for clients on the technology and how to manage their campaigns across Driftrock, both face to face and over video/phone;
  • Keeping clients up-to-date on latest product features and enhancements;
  • Forging strong relationships with your Clients, helping them realise the value of Driftrock;
  • Supporting the monthly billing and invoicing of clients;
  • Driving retention and reducing churn;
  • Quickly resolving advertiser issues, including campaign performance and product bugs;
  • Helping to launch new features and changes in a controlled manner across all our clients;
  • Collaborating with customers, other client managers/partners and product development team to design new product features and improve existing ones;
  • Support Driftrock Marketing by writing blogs or articles and project managing case studies from customers;

You’ll be an inspirational team-player, interacting positively with senior internal and external stakeholders. You won’t be afraid to get stuck in and will thrive on the challenges the role presents.

REQUIREMENTS

  • 2 year’s minimum experience in a customer facing role at a SaaS company or agency;
  • Experience in building and managing Client Relationships, delivering strategic advice and recommendations, and examples of high retention and growth developed from your client’s business;
  • Strong commercial awareness; demonstrable experience of identifying growth opportunities in a client base;
  • Great understanding of the digital landscape;
  • Technical competence and understanding of SaaS software and API’s;
  • An innate curiosity about digital media and technology and willingness to learn;
  • Excellent presentation and communication skills;
  • Organised and structured approach to managing clients;
  • Professional and “can‐do” attitude;
  • Team player;
  • Comfortable in a fast‐paced and constantly evolving environment;
  • The ability to handle several tasks and know how to prioritize effectively;
  • Confident self-starter; highly organized;
  • You have the right to work in the UK.

BENEFITS

  • Work with smart people and passionate teammates;
  • Learn from seasoned digital professionals;
  • Be an integral part of a growing and innovative tech startup;
  • Gain access to senior stakeholders across clients and Facebook;
  • Help shape a marketing platform with your feedback and recommendations;
  • Fun, casual office 5 mins from Old street roundabout;
  • Weekly demos and beers on Fridays;
  • Monthly Drinkrock team events.
     
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