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Client Service Representative - German

Business Wire, Frankfurt
Employment type: 
Full time
Years of experience: 
1 - 2 years
CRM, Management, Customer service, Excellent communication skills, MS Office

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Client Service Representative - German

BW office: Frankfurt

Job Title: Client Service Representative in Corporate Communications

Job description:

As a customer service employee, you are the first point of contact for our customers. Therefore, it is important that you are customer focused and experienced in working with customers and service partners. They are the central interface between the sales team and the customer. Identify incoming calls from potential customers, answer routine service requests from existing customers, manage office supplies, and assist the marketing team with promotional materials and mailings. Collaborating with our colleagues from our worldwide Business Wire offices, including editorial offices, completes your responsibilities.

Her main tasks are the support of the sales staff, the marketing and the regional manager.

  • Providing support to the account executives, assisting with incoming sales calls. These calls include answering questions from existing clients who want information on services, distribution and other routine inquiries.
  • Assist Account Executives in proposal compilations, competitive information gathering, and any pertinent information needed for closing potential accounts.
  • Assist Account Executives with proposals and presentations when requested.
  • In the absence of the appropriate Account Executive, the Client Services Representative wants to be responsible for fielding calls from prospective members, sending collateral materials, and reporting activity back to Account Executives or recording / documenting in CRM for appropriate review and follow-up.
  • Responsible for sending out correspondence and collaterals, when requested by an Account Executive or Sales Manager. Assisting in the preparation of packages for presentations, mailings, etc.
  • Act as liaison to the newsroom in order to ensure that all information is available.
  • Assist in Business Wire sponsored media events.

In addition to an attractive fixed salary, we also offer interesting additional services:

  • Because your health and well-being are important to us, we pay a percentage of the cost of a gym of your choice.
  • We assume your costs for a premium membership in the XING portal.
  • As we acknowledge the importance of continuing education, we pay a share of the cost of continuing education of your choice.
  • Attractive location with a modern, light-flooded office and free mineral water in the heart of Bornheim.
  • Underground parking available for free.

Your profile:

  • Experience with excellent customer service in a fast-paced environment
  • Ability to interact effectively with a large number of people in a team
  • Excellent oral and written communication skills
  • Dominate standard business applications including Microsoft Office (Word, Excel) and ideally a CRM system like Salesforce
  • They speak German and English fluently in speech and writing
  • Ideally, you already have experience in organizing your daily office routine
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