Community Assistant

Location: London, United Kingdom

Type: TemporaryMin. Experience: Entry Level

Application deadline: Friday 6th January 2017 (extended from December) 

Who we are

Songkick is the world's largest artist-ticketing platform and leading concert discovery service. We help artists sell more tickets on their own site, on Songkick and across a wide range of partners, including Spotify, YouTube and BBC Music. More than 10 million fans use us each month across web and mobile. We are the biggest independent concert site in the world. We have sold millions of tickets direct to fans and sell more than 10,000 events each year. Artists who use our ticketing service include Adele, Kenny Chesney, Ellie Goulding, John Legend, Paul McCartney, Metallica, Mumford & Sons, and The xx.

Our team combines deep consumer product and technical expertise with a complete view of what matters to modern artists. We are veterans of Apple, Skype, Google, and Amazon working alongside a former member of Beyonce’s management team, a producer for the Wu-Tang Clan, various working musicians, and the person who literally wrote the book on the ticketing industry.

Our global team is spread across offices strategically located in London, New York, Los Angeles and Nashville.

What we’re looking for

We have an opening for an ambitious graduate to join us at Songkick’s London office. This is an opportunity to work with our Customer Support team for a three-month duration. 

We're after someone who is driven by helping people, problem-solving and most importantly, someone who understands how much it means to see your favourite band live. You’ll be on the front line helping the music industry and music fans to get the most out of Songkick.

We pride ourselves in providing exceptional support for our users, and having accurate and exhaustive concert listings – your role will be crucial to making sure that this high standard is maintained!

We handle 90% of our support over email, so you need to be fast on your fingers and totally comfortable in adopting Songkick’s tone of voice through this communication channel. To that end, the successful candidate will be a wordsmith extraordinaire and a stickler for perfect grammar. If you recognise and value the brands that make you laugh, feel looked after and foster a sense of community with the words they use, then you’re in the right place. 

Alongside providing top quality support, you’ll be helping out the Fulfilment department with dispatching tickets, assisting the office manager when required, and taking on small projects within other areas of the company. We make sure that interns at Songkick get a thorough insight into the whole business operation, so you’ll be sitting in on meetings and have the opportunity to talk directly to other departments that you’re interested in learning more about.

Responsibilities

• Working on the front-line replying to customers in Desk, the platform we use to handle our support enquiries
• Liaising directly with our contacts at music labels and agencies on a daily basis to help them with their listings and using the site
• Moderating concerts and festivals, spotting trends in the data and proactively care-taking the most popular events
• Writing blog posts and contributing to other social media projects
• Helping out at community events
• Occasionally, you’ll get pulled off-project to support other areas of the business including Office Management, Business Development, Fulfilment and User Experience

Requirements

• Bachelor’s Degree
• Energetic, passionate, and driven individual who can easily collaborate with others
• Sensitive to varied customer personalities
• Flawless writing skills
• Conscientious, with excellent attention to detail
• Strong work ethic and sense of ownership
• At ease when communicating with others, whether that’s via email, phone or face to face
• Flexible and adaptable in a fast workplace environment
• Comfortable taking initiative, suggesting improvements and making decisions independent of others
• Familiar with using Macs and Google Docs

Big plus if you have

• Knowledge of ticketing and/or live music experience
• Knowledge of social media use for customer service
• Previous experience with a customer help system
• Previous work/internship in a technology or startup environment

Compensation

• Hourly wage (min. wage)
• Travel stipend

Perks

• Breakfast, lunch, snacks and proper coffee provided
• 5-a-side football and yoga
• Movie nights
• Cocktails every Friday

When applying for the role, it’s very important that you provide us with a strong cover letter. You should make sure you let us know why you’re suitable for the position, and why you’d fit in well at Songkick.

Songkick is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.