Community Associate

A Community Associate is the primary point of contact for the community and acts as the fact of WeWork.

Goals and Objectives

• Illustrate WeWork’s core values and strive to achieve our mission.
• Support the Community Management team to achieve the following:
• Creating a welcoming and collaborative community environment amongst our members through events and by building relationships with members;
• Ensuring that building is fully operational and processes are running smoothly;
• Driving growth and promotion of WeWork-provided service offerings;
• Taking direction from CM to support the Community team as necessary.

Greeting & Point of Contact

• Be the first and last point of contact in your building by:
• Covering the front desk during business hours;
• Greeting and checking in members’ guests;
• Greeting people who come in for tours, tracking walk-ins, scheduling tours and sending confirmation emails;
• Managing Commons members checking in and checking out;
• Preparing and distributing promotional materials to guests and potential members;
• Answering “walk-up” questions from members and guests or referring inquirer to additional resources.

Membership Management

• Work on community initiatives designed to develop connections between members, including member introductions, support during events, and both email and print communications. Be active on the Member Network. Solve member-related issues to ensure a cohesive community.

Events & Community Management

• Make posters for events. Assist with setup and breakdown of events, including by ordering food and beverages. Prepare building newsletter.

Building Operations and Management

• Assist with move-ins and move-outs, including by preparing and distributing welcome packets for new members. Assist with building operations and maintenance to ensure highest level of member experience by:
• Fielding and assigning requests submitted through Zendesk;
• Managing keycard activations and bike room access requests where applicable;
• Ensuring that building is clean and well kept;
• Ordering consumables;
• Submitting building receipts to CLs or CM for expense reports.
• Mail and Package handling responsibilities as needed. Identify issues for escalation to CLs and CM and document accordingly.

Experience and Requirements

• College graduate with a four-year degree preferred, but not required;
• Customer service and sales experience a plus;
• Must have strong verbal and written communication skills;
• Exceptional organizational and multitasking skills;
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy;
• Passion for entrepreneurial communities;
• Passion and understanding for WeWork’s mission and values;
• Proficient in basic computer skills.