Customer Service Assistant - Apprentice (LBG/0217/590459)

Job details

With us, it’s about more than giving great service to our customers. It’s about being yourself, being a valued member of the team, and being recognised for the contribution you make. 

Right from the start, we’ll give you full training and all the support you need. So you don’t need previous experience of finance or banking. We’ll help you develop all the skills you need, and if you are eligible, you’ll get the opportunity to gain an industry qualification working towards an Intermediate Apprenticeship in Providing Financial Services. We’ll help you develop all the skills required to process transactions and make recommendations on our wide range of products and services 

Whether you’re greeting Customers at the welcome desk, serving them at the counter or at any other area of the branch, you’ll make the most of your talent - talking to people. Understanding their needs, you’ll identify the best ways for us to help them. 
We’ll need you to bring experience of helping customers, answering queries and sorting out any problems. You’ll need the ability to balance the demands of paperwork with meeting and talking to customers, and to keep up-to-date with the Industry. And, as well as taking responsibility for your own work, you should be a great team player to help make your branch a success. Our customers don't stop at the weekends and nore do we. To ensure we are there for our customers, we also need you to be able to work Saturdays 

In return, we’ll make sure you’re well-rewarded. As well as a competitive salary, generous holiday allowance and contributory pension scheme there’s good bonus potential. You’ll enjoy a flexible rewards option that allows you to choose additional cash or pick from a wide range of benefits including retail discount vouchers and private medical insurance. 

Not only that, but you’ll see your career grow with us. You’ll thrive in our busy, customer-focussed environment, enjoying the challenges and rewards that come with dealing with different customers and different queries every day.