Customer Service Executive

Vacancy Title

Technical Customer Services Executive - Top 3 Managed Cloud Computing Company

Salary

£25,000

Company

iomart, based in Maidenhead Berkshire, is delighted to offer these exciting positions at one of the UK’s leading hosting companies. RapidSwitch provides world-class hosting infrastructure to its clients, for them provision and support their own hosting applications.  This role is for the “Infrastructure as a Service” (IaaS) brands within iomart Group Plc

Description

The core within the IaaS brands of the iomart group is the technical customer services team.  This team liaise with customers and technicians to assist customers with a range of requests, from technical queries regarding a wide range of services (networking and infrastructure) through to helping with billing and planning scheduled maintenance and upgrades. As part of this team, you will handle phone calls and tickets with customers and aim to solve their problems, applying technical and commercial awareness to help maintain high levels of customer satisfaction and growth of the customer base.
 

Succession paths from this role are to junior solutions architects, technical account managers, and technical business development roles.

What it takes

Our ideal candidate will have the following skills and experience:-

• Ability to demonstrate excellent communication skills
• An adaptable approach to cater for a wide client base (predominantly SMEs)
• A strong interest in how technology is utilised by businesses across the UK
• Mindset and a willingness to learn.
• Willing to embark on a career in technology and learn about hosting infrastructure, the public cloud
• A strong ability to think outside the box to solve client’s problems
• Fantastic communication skills, through written and spoken English
• A hunger and drive to drive customer satisfaction as part of a key team within the business
• Enjoys being part of a high-performing team

What do we offer in return? ….

• We’ll shout you to lunch once a month
• ½ Day off on your Birthday
•  Breakfast on us every day, including a hot roll on Fridays
• Free on-site car parking
• Long service benefits
• Snacks, drinks and fruit all day, everyday
• Pension
• Share save and childcare voucher schemes
• Supported training and access to an online training portal 24/7

Training & Development 

As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts.  We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.   Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.

We look forward to hearing from you ………