Customer Service Specialist

Skills required:

• University education preferred;
• MS Office (Excel);
• Fluent English (written and spoken);
• Minimum 3 years work experience in Customer Service;
• Work experience in ERP system;
• Work experience in Medical Device or Pharma Manufacture;
• Excellent communication skills;
• Customer focus;
• Team player;
• Understanding of logistics processes.

Responsibilities:

• Process and follow up of orders in compliance with current policies, procedures and work instructions; • Follow up of financial (payment) situation and control the fulfillment of contractual terms by Territory/Region/Country customers in close collaboration with the Finance department and the Business Unit Managers;
• Support of sales contracts;
• Maintaining a Day-to-day close relationship with distributors and service providers;
• Management of customer complaints and return process;
• Coordination on warranty issues;
• Monitoring of shipments “In-transit”;
• Support of customs clearance procedure;
• Support of inventory management.
  We are looking forward to meet you!