Customer Solutions Consultant (Sales Consultant)

Our award-winning contact centre is the beating heart of Simply Business. It shapes what we do as a company, and how.

Simply Business has five values – learning, empowerment, authenticity, pioneering, and simplicity – and you won’t find more examples of these at work than in our contact centre. Values can often mean a whole lot of nothing, but to us they’re everything. They’ll underpin every decision, workstation and summer party you experience.

Obviously, the main focus in our contact centre is speaking to new and existing customers, whether that’s help and support with their policy, sales or something else. Our contact centre is also home to lots of people from our Finance, People, Technology and Marketing teams, plus others, so it’s a busy place to be. The culture we’ve built is like no other – it’s a place where you can be yourself and develop your career on your own terms.

The role

As a Outbound Customer Solutions Consultant, you’ll be expected to work in the outbound sales department of the business. You will be selling new business policies, to new customers. It is vital you are easily adaptable in our agile working environment and have the willingness to learn. You will be making outbound calls to warm leads which can result in a department bonus, which is paid monthly. You will also be up-skilled so you will be able to renew active policies.

As a Customer Solutions Consultant, you will:

• identify and develop new business opportunities
• effectively manage call-backs
• build relationships with customers to develop profitable and sustainable business
• handle high volumes of calls and other correspondence relating to customer queries
• understand the customers’ requirements, proactively ensuring you obtain all the relevant information from customers

Responsibilities include:

• displaying a good manner and professionalism with both colleagues and external contacts
• promoting positive feedback with regards to products and services
• getting to grips with department workloads, ensuring that these are managed efficiently
• using agile working to support other areas of the business when required

What we are looking for:

• a proven track record of delivering against business objectives
• excellent computer literacy and accuracy
• attention to detail
• excellent telephone manner and skills
• good organisational skills
• self-motivated and able to work on your own initiative
• able to work in a team environment
• a dedicated attitude to customer satisfaction
• good understanding of the need for confidentiality and compliance with FCA regulations and guidelines

What are the benefits?

There’s all the serious (but important) stuff we call ‘core benefits’. On top of that, you can pick and choose from the more exciting options we offer – whether it’s a full gym membership or gym subsidy, comprehensive private health cover, extra holiday, or a National Trust pass.

The ‘core’ stuff

Some of these will kick in once you’re confirmed in post, but here’s the summary:

• a salary that reflects your experience, our pay policy and the market we’re in from your first day, generous annual leave
• life assurance (financial cover for your family, should the worst happen)
• a cash plan to reimburse your everyday medical expenses
• an extra day off if you get married or move house
• an automatic enrolment pension (employer-matched at 5%)

The fun stuff

Passed probation? Time to pick and mix from things like:

• a full gym membership
• private medical insurance
• extra days annual leave
• shopping vouchers
• dental insurance
• travel insurance

But there’s so much more to Simply Business than insurance and memberships. We also commit to flexible working options, smart working (our offices are kitted out for you to work when and how you choose), cycle to work, eye test vouchers, and season ticket loan schemes, and we have a handy online form to put in any training or conference requests.

Best of all, though, are the groups, clubs, and adventures that come with the Simply Business territory. Forget a simple Give As You Earn scheme (although we’ve got that too) – we trek the Sahara for charity, take you on weekends away, throw epic summer parties, and meet up for book groups, public speaking coaching, yoga, manicures, beer brewing, and lots, lots more.

Location

Northampton Town Centre

The Simply Business culture is truly unique. And you sort of have to come and spend time with us to appreciate it. So get that application in and we’ll take it from there.

How to Apply

If you are interested in working for us, then please email your application to careers@simplybusiness.co.uk, or uscareers@simplybusiness.com for roles based in the US, quoting the specific job role in the subject line.

Note for recruitment agencies We have an internal team in place for our recruitment needs, so we tend not to use recruitment agencies. If we do not have signed terms of agreement with your company, then we advise against you sending us any speculative candidate profiles. They will not be subject to any terms and conditions, regardless of whether we progress with the candidate.