Customer Success Manager

Responsibilities:

• Manage client relationships, ensure client’s satisfaction and client’s retention, from deployment phase and on.
• Learn customer technical and business environment relevant to the success of the implementation
• Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution
• Share best practices to ensure informed decisions are being made
• Train the customer on the self-service aspect s of the platform
• Ensure customer buy in throughout the process
• Ensure on time, on budget quality delivery to the customer
• Analyze customer’s data inputs for trends, distribution and other statistical aspects.

Requirements:

• Prior experience in increasing customer satisfaction, adoption, and retention. Preferable working for SaaS companies or one of the big SI
• Proven ability to drive continuous value
• Experience working with fortune 500 clients
• Impeccable written and verbal communication skills. Excellent presentation skills
• Detail oriented and analytical.
• Strong team player and self-starter.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• Excellent trouble shooter
• Excellent time management skills for yourself and others
• Requirements
• Bachelor degree preferable in process engineering, computer science
• PMP – a plus
• Some travel required

Technical Requirements:

• Prior experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.)
• SQL quarries – a plus
• Prior experience in systems integration – a plus