CUSTOMER SUCCESS MANAGER

About Gameffective

Gameffective takes gamification and feedback and uses it to create motivation. Motivation is the human “Operating System” and we’re applying it to change how employees interact with their work.

Our visionary SaaS product is being adopted by the world’s largest enterprises – Microsoft, PayPal, eBay and others. We’re also a 2016 Gartner Cool Vendor in Human Capital Management.

If you join us, you’ll get to play around (pun intended …) with the world’s leading employee gamification platform, and have unparalleled exposure to the people that determine the future of the workplace and its culture – both within Gameffective and as a leader of customer projects. It really doesn’t get any better. Join us!

Responsibilities:

• Manage client relationships, ensure client’s satisfaction and client’s retention, from deployment phase and on.
• Learn customer technical and business environment relevant to the success of the implementation
• Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution
• Share best practices to ensure informed decisions are being made
• Train the customer on the self-service aspect s of the platform
• Ensure customer buy in throughout the process
• Ensure on time, on budget quality delivery to the customer
• Analyze customer’s data inputs for trends, distribution and other statistical aspects.

Requirements:

• Prior experience in increasing customer satisfaction, adoption, and retention. Preferable working for SaaS companies or one of the big SI or a consultancy company
• Proven ability to drive continuous value
• Experience working with fortune 500 clients
• Impeccable written and verbal communication skills. Excellent presentation skills
• Detail oriented and analytical.
• Strong team player and self-starter.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• Excellent trouble shooter
• Excellent time management skills for yourself and others
• Requirements
• Bachelor degree preferable in process engineering, computer science
• PMP – a plus
• Some travel required

Technical Requirements:

• Prior experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.)
• SQL queries – a plus
• Prior experience in systems integration – a plus