Customer Success Manager, Advertising

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We partner with businesses to help them understand, hire, engage, and enable the world’s developers. Our products and services are focused on developer marketing, technical recruiting, market research, and enterprise knowledge sharing. Stack Overflow’s Engagement Solution Team is the bridge for developers and companies to have authentic relationships around learning, sharing, and building.

Customer Success is a customer facing, proactive role primarily tasked with making sure that the customer achieves maximum value through use of the product. This is typically defined to the client in pre-sale proposal, and involves evaluating and helping define the implementation plan, evaluating or setting success metrics and then everything post sales relative to onboarding, training, optimization, invoicing, and renewal.

What you'll do:

• Provide insights during pre-sale, post-sale, and renewal processes
• Setting campaign asset review, go live, and check-in schedules (together with Sales and Client)
• Executing campaign asset review, go live, and check-in schedules
• Work with Clients to identify goals and success metrics, and keep track of progress
• Provide feedback and guidance to Clients, and work with them to adopt best practices
• Address technical and delivery issues throughout campaign period, working with Ad Ops when required
• Provide Sales with insights to aid/steer renewals and increases in spend
• Provide product feedback to Product Team
• Work with Marketing to create content
• Work with Ad Ops and Finance to invoice campaigns
• Adequately tier Clients based on spend and churn risk, and direct focus and resources accordingly.

What you'll need to have: 

• BA/BS degree
• 3+ years experience in a Customer Success or Account Management role
• Experience with ad tech tools like DFP, Operative.One, AdX, Adzerk, Salesforce as well as the Google Suite and Excel
• An outstanding ability to communicate clearly with considerable attention to detail
• A foundation of common sense coupled with a passion for customer satisfaction.
• Proven track record of hitting or exceeding quota

What you’ll get in return:

• Competitive Base Salary 
• Stock Option Plan
• Great startup office including a professional barista espresso machine, table-tennis table, games room, lunch area, etc.
• Gym membership reimbursement (Up to £100 per month)
• Free (awesomely delicious) catered lunch daily, as well as breakfast, fruit, drinks and snacks
• State-of-the-art workstation with huge monitor, ergonomic chair and height-adjustable desks
• A creative and fun environment where you are treated like an adult, and never poked with a sharp stick

Diverse teams build better products.

Legally, we need you to know this:

Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

But we want to add this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.