Customer Support – Bilingual Mandarin/English

Support ( Netanya, Israel )

If you want to work with developers in Twitter, Linkedin, Apple, Netflix, Yahoo and others, you should join us! Our technology-driven company is looking to add top-notch developer support engineers. We are looking for partners rather than just employees. Besides a wild ride and a lot of learning, we’ll leap your career forward! Serve as JFrog customer support for the Chinese market. Integrate and collaborate with JFrog’s R&D, QA and Release teams. Investigate and analyze customer’s scenario and provide innovative solutions for their requirements.

Responsibilities

• Front-line customer interface for the Chinese market
• Provide excellent customer support through multiple channels of communication
• Work within a queue support model
• Maintaining a knowledge base of known issues and solutions
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Have tons of fun along the way!

Desired Skills and Experience

• Bilingual Chinese speaking (English/Chinese)-Mandatory
• Experience in a system administration/ maintenance or service providing position – Advantage
• Strong troubleshooting and problem solving skills
• Passion for technology and software development 
• Networking experience – Advantage 
• Excellent customer service skills and effective learning skills
• Service oriented, Energized and motivated by care!
• Great verbal and written communication skills
• Team player, self-motivated, and extremely detail-oriented with strong organizational skills
• Time management skills, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism