Customer Support Representative - Italian Speaker

A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across extraordinary objects such as these every day.

As Europe’s fastest growing online auction platform, our mission is to make special objects available to everyone. In fact, 14 million users are buying and selling on Catawiki every month. This means we are continually growing and always on the lookout for new talent!

Born and raised in The Netherlands, we started in 2008 as a platform where collectors could manage their collections online. Yet, times change, ideas evolve, and in 2011 we hosted our first online auction and we haven’t looked back since! We’ve now grown to 500 Catawikians working across 7 international offices and are proud to have maintained our start-up mentality. 

What you will do

As Customer Support Representative, you are the first point of contact for sellers and buyers, and are also responsible for their complaints and questions being addressed and resolved in a correct and timely manner, via phone or email. You can communicate in a clear, customer oriented manner; customer satisfaction is your main goal. You try your utmost to find fitting solutions to all problems. You can mediate between buyers and sellers in case of disputes. Your extensive communications with our users alert you to possibilities for improvements in our services and financial processes. Lastly, your skill with language enables you to help your colleagues communicate with buyers and sellers in languages they do not speak.

Tasks and responsibilities

• Timely and correctly dealing with questions and/or complaints from sellers and buyers, via phone and email;
• Managing disputes and complaints;
• Consulting other departments and making sure feedback is provided in a timely manner;
• Pro-actively signalling and initiating possible improvements in order to prevent questions, optimize processes, and improve the Catawiki platform;
• Contributing to projects aimed at improving the customer support experience.

Who you are

• Bachelor degree;
• Professional experience in a similar position;
• You speak Italian fluently; 
• A satisfactory level of English is required;
• You are available for a minimum of 32 hours per week,
• You are available for 2 evenings per week and 2 weekend days per 4 weeks
• You’re keen on working in a fast-growing, informal organisation.

Competencies

Accurate, communicative, customer oriented, monitoring, planning and organizing, pro-active, problem solving, responsible, self-reliant, stress-resistant and team player.

Here’s what we can offer you

• A diverse and international team with over 40 different nationalities.
• Trendy offices located in the heart of Amsterdam and Assen with an easy-going atmosphere.
• Our entrepreneurial environment encourages everyone to take initiative and experiment with new ideas. You’ll actively contribute to the growth of the Catawiki platform.
• Tailor-made trainings to facilitate your personal and professional growth
• The fun part! Our Activity Committee plan everything from ‘CataFooty’ to International Food Festivals, Friday Drinks, Board Game Nights, Pub Quizzes and Boot Camps!
• And there’s more! Paid holidays, holiday allowance and a pension plan paid for by Catawiki.