Desktop Support Engineer
Desktop Support Engineer
Who are we?
WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple. Tap the WorldRemit App or click on our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.
Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world. These were never designed to work together, but WorldRemit makes it happen.
WorldRemit has grown on average by 50% year on year and is now processing over £3bn of remittances on an annualised basis. We have raised c.$370 million in funding, currently employ over 800 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.
The journey is just beginning. We believe in faster, simpler, more accessible money transfers. That means building better products and services for our customers.
Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. We aim to attract, retain and develop people that can bring to life our values:
You can learn more about our culture and how we work by watching this video on our Careers page
https://www.worldremit.com/en/careers.
About the Role
Based in London, you'll be part of our Corporate IT team, you be involved in the first and second line support of all end user computing technologies and tools for a team of ~700, whilst playing your part in supporting other office service desk team members and delivering Corporate IT projects.
The core focus of the role will be around the cloud based enterprise technologies, virtualised server, networking and security components in London, but also supporting other APAC satellite offices, as well as supporting global Corporate IT initiatives.
This is a great opportunity for an Engineering expert to play a pivotal role in scaling a global "cloud first" FinTech organisation in a vibrant, exciting, fast-growing business.
Responsibilities
- Provide critical desktop support to ensure all technology (Windows and Mac) is being supported and kept available across Desktop, Printing, Email, Server, Wi-Fi, remote office networks and desktops services
- Assist in procuring and rolling out hardware for all London and other office locations
- Create and review the desktop and phone build process
- Ensuring all file servers are backed up weekly
- Maintain all corporate Active Directory accounts including exposure to Azure or AWS back office technologies
- Provide Office 365 and GSuite admin support
- Provide remote desktop support
- Assist with networking and patching configurations
- Be involved with new projects within the Corporate IT infrastructure and security team
Summary of required experience & attributes
- 3 years of relevant service desk/desktop engineering experience
- Experience with Windows and Mac technologies
- Experience with JIRA or any service desk software such as Zendesk, Remedy, Service Now, etc.
- Advanced Windows Server knowledge
- Strong networking skills (TCP/IP / DNS)
- Solid Active Directory Experience (GPO configurations)
- Proficiency in scripting and automation tec