Engineering Manager, Data Center Operations
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the Role
We are looking for an experienced Engineer Manager to lead a group of data center engineers within the Data Center Operations team. This roles’ responsibilities will include but not limited to: managing people with varying skill-sets, creating and implementing processes, devise strategies, cross-train team members, sponsor projects, propose technical solutions as well as coordinate/work with cross-functional teams and resources needed to achieve the department/company goals.
Responsibilities
- Build, support, and lead a team of data center engineers
- Collaborate and leverage project managers to support prioritization and triage
- Be part of an on-call rotation for data center issue escalations
- Develop needed operational KPIs and metrics for each project
- Manage and improve workflows throughput for data center operations
- Validate and update policies, processes, and procedures for all aspects of data center operations
- Develop operational SLAs
- Review incident reports, document periodic trend summaries, and provide updates and recommend best practices to management.
- Engage and communicate with cross-functional teams/stakeholders to improve day to day operations
- Effectively work in a global team environment
- Communicate with external/internet datacenter provider to assist with projects
- Comfortable managing teams/projects with tight deadlines
Requirements
- 5+ years of experience in data-center and/or telecommunications industry
- Knowledgeable of physical, structural, and fiber-optic (cabling) infrastructure design
- 5+ years of direct people management experience (leading, growing, and mentoring)
- Experience building edge data center deployments (including power planning, cage and cabinet build)
- Excellent verbal, written communication and presentation skills
- Excel at planning, creating teams, overseeing execution to meet commitments, and deliver with predictability
- Experience working with multiple time zones and multiple cross-functional teams
- Experience in analyzing situations and problem-solving
- Strong competency with project management tools (admin-level experience strongly preferred for Confluence, JIRA )
Bonus Points
- Experience founding or leading a startup
- Multi-lingual; experience working with infrastructure in multiple countries
- Ability to write scripts for internal tools