Event Manager (Logistics)

The Logistics team at Smyle key role is to support the delivery of events with a focus on logistical activity for events and activations for major corporates and high-profile brands.  The role of Logistics Manager will take responsibility for event logistics on projects of varying sizes and be responsible for on-going client account management including securing new commercial opportunities. We are looking for an experienced Logistics Manager (or Event Manager who specialises in Logistics) to join the team who enjoys agency life (think fast-paced and extremely busy!) and thrives working to tight deadlines.  

The role supports the delivery of events with a sole focus on logistics and guest experience.

This includes:

• Managing clients and client relationships ‘end to end’ from brief, pitch and throughout the project lifecycle from development to delivery 
• Overseeing pre-event delegate management / communication including the use of Etouches (among others)
• Identifying appropriate on brand and on budget venues
• Scoping the use of those venues to meet clients brief / expectations and ensure a great guest experience / people flow
• Food & beverage management
• Hostess management
• Registration
• Transport

You will take ownership for all events logistical-focused elements and the associated budget on projects, act as the client contact and collaborate with other Smyle departments as part of a team to deliver outstanding events.

Managing logistics freelancers on projects is key – specialists are used in a number of areas, particularly delegate management, to supplement our in-house team and managing them effectively is a must.

The role is client facing & requires excellent account management skills to maintain and build client relationships.

Experience 

In addition to a proven track record of excellent client account management. You will be able to demonstrate considerable experience in:

Delegate management systems

• You will have managed and developed registration websites and have managed delegate lists for hotels, transport and registration.

Supplier management

• You will have managed third-party suppliers (i.e. promotional staff, international DMC’s, Venue contracts) and external freelance support whilst demonstrate extensive knowledge of the events and exhibition industry (EMEA hotels, venues, caterers, launches, experiential and conference events).

Project Management

• Writing compelling presentations, producing schedules and itineraries required for event delivery
• Financial control and management of large scale logistics budgets (e.g. between £30k and £500k) 

Skills and Attributes

• In depth experience as a Logistics Manager within a similar size & quality organisation
• Expert knowledge of all logistical elements including managing and developing registration websites, as well managing the process and timeline, venue sourcing, food and beverage, hostess management and transport
• Proven capability to input into projects budgets; up to £500,000  
• Third party supplier management including managing relationships
• Team leadership experience, ability to line manage, mentor team members and motivate the team

• Strong communication skills, both written and oral
• Resilient under pressure with the ability to maintain a high level of accuracy & adhere to high standards of quality when working to tight deadlines
• Proficient and experienced user of Microsoft Office suite is essential, particularly Outlook & Excel
• Strong track record in complex experimental events for high-profile brands, B2C brand events and B2B conference delivery including major corporates and high-profile brands.  

• Exceptional presentation and pitching skills.
• Excellent planning, organisational and prioritisation skills.