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Facilities Manager

WeWork, Tel Aviv-Yafo
Employment type: 
Full time
Analytical Skills, Project management, Team Player

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Facilities Manager

Key Remits/Responsibilities:

1. The FOM will be responsible for the ownership and management of their allocated Divisions operational standards and KPIs.
2. You will have a proactive approach to Operational Standards, Safety, Communication and Cost Management.
3. Support the Operational opening, safety and project management of new buildings/openings.
4. Ensure the WeWork core values – Tenacious – Grateful –Sincerer – Entrepreneurial – Together – Authentic & Inspired, are being embedded in the day to day working process.

The standards and expectations will comprise of the following.

Reactive & Preventative Expectations:

  • To take fully ownership for the management and execution of the reactive tickets issued for each building.
  • To ensure the reactive tickets are managed with the allocated levels of urgency.
  • To review and manage the PPM process, ensuring all legal compliance is being achieved, and the document management policy is adhered to.
  • Provide a world class level of support for the Community Management Team, responding to their to requests in a structured and supportive manner.
  • Ensure all works carried out are completed in safe and controlled manner adhering with legislation.
  • Support the Facilities Coordinator with the management of the service contractors and agreed SLAs.

Proactive & Small Works Expectations:

  • Work closely with the Community Teams in each building to ensure are taking a proactive approach to resolving trending/common issues.
  • Ensure the budgets for small works are closely managed and each project is delivered in line with the assigned project and time scales.
  • Work closely with the Facilities Director to ensure accurate budgeting and forecasting of the Capital Projects Budgets.
  • Ensure all small works and projects are completed in a safe and controlled manner.
  • Ensure there are clear lines of communication with the
  • Community Managers relating to the Divisions projects.

Operational Expectations:

  • Support the CM team with management of the support teams (CCM), help monitor the building standards and ensure there is a continuous feedback process to drive Operational standards.
  • Ensure the member experience across the Division is in line with expectations i.e. everything in good working order, facilities are clean and safe.
  • Review Operational procedures and ensure the teams are working as efficiently as possible.
  • Where required support with the creation and roll out of

Operational standards:

  • Ensure the safety and legal compliance associated with each facility is being achieved.
  • Provide continuous feedback on best practice and safe working system within the Division.
  • Conduct building audits covering – cleaning, maintenance standards and safety.

New Buildings and Refurbishments:

  • Support the project management of the new buildings from a Facilities prospective, ensuring the learnings from previous buildings are clearly communicated during design process.
  • Work closely with the Facilities Director and Fit Out Manager to ensure a smooth and processed handover.
  • Work closely with the project team to ensure the safety-related tasks and processes are in place at the time of hand over.
  • Support the snagging process, using the internal systems to ensure all snags are captured and escalated in the correct manner.

Budgetary Expectations:

  • Closely manage and control the Divisional budgets and day to day costs.
  • Provide a detailed monthly review of each months send by category (cleaning, maintenance, small works, utilities, F&B; Consumables)
  • Support the CM team with optimum Rota’s for the outsourced contractors (CCM &; CBRE)
  • Support the Facilities Director with budgeting/forecasting the annual Utilities budgets for, Electric, Gas, Water and Landlord supplied services.

People & Development Expectations:

  • Take a proactive approach towards your own development in line with legislation and Operational best practice.
  • Ensure your direct reports are being managed and supported in a manner that focuses on continuous development and improved performance.
  • Work closely with your direct reports to ensure the WeWork values are alive and kicking.
  • Conduct regular 1-1s , along with monthly/quarterly performance reviews.
  • Ensure when vacancies occur the interview process is followed and you take ownership the recruitment of any candidates.

Experience / Qualifications / Skills you will need:

  • Fluency in Hebrew and English
  • Experience managing technical contractors/support functions and outsourced vendors.
  • Experience managing Safety, a qualification would be ideal but not necessary.
  • Exposure to project management covering Operational projects along with Small works and Refurbishment projects.
  • Ideal but not necessary a project management qualification (Prince 2).
  • An understanding of Regional safety legislation and compliance law
  • Experience managing outsourced contractors covering the following operational tasks.

o Cleaning
o Preventative Maintenance
o Safety compliance (fire alarms, water hygiene, lifts, fire
extinguishers, F&B etc).
o Small works & projects
o F&B vendors

  • A proven track record of budget forecasting, management and real-time cost tracking/control.
  • You will have experience of Leadership within a busy fast paced environment, ensuring you can not only support your team but also ensure the business needs are met.
  • Must be able to communicate and set clear expectations, ranging from the management of outsourced contractors up to board level.
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