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Facilities Manager

WeWork, Philippines
Employment type: 
Full time
Years of experience: 
3 - 5 years
Communication Skills, Team Player, Project management

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Facilities Manager

The Facilities Manager for Philippines at WeWork is responsible for increasing operational effectiveness & efficiency of buildings and infrastructure.

This is a newly created role within the Pacific Region in light of hyper-growth and ongoing expansion into various countries across South East Asia. It's a unique opportunity to work with and influence energetic leaders and managers that are helping to address and shape the evolving needs of our client companies (We call members!) and their employee culture and Real Estate footprint.

The individual should have a proven track record of managing portfolio facilities, negotiations with vendors, working in a matrixed fast-paced environment, embracing diversity and openness to new ideas, and applying commercial savvy People intervention practices to an evolving organization.

Position Goals & Objectives 

  • Provide support in all trades to effectively maintain buildings and continually reduce defects
  • Increase operational effectiveness & efficiency of buildings and infrastructure
  • Illustrate the WeWork core values and strive to achieve our mission
  • Assist in building the portfolio facilities team as needed
  • Directly manage portfolio facilities team
  • Maintain Portfolio's 90% SLA
  • Minimize overtime hours paid in portfolio

Duties & Responsibilities

  • Schedule facilities staff to achieve the most optimal labor time/cost ratio
  • Be the first point of escalation for large facility maintenance emergencies and Community Director
  • Work with service contractors & Facilities Leads to schedule as needed
  • Prioritize daily facility issues and effectively delegate responsibilities
  • Daily oversight of facilities budgets and spending
  • Oversee maintenance-related procurement requests
  • Project-manage portfolio large-scale maintenance projects
  • Directly oversee portfolio facilities personnel in triple net lease buildings
  • Execute on Global strategy set by Head of Assets management and Facilities
  • Ensuring Fire & Life Safety & New York Code compliance
  • Negotiate and maintaining facilities service contracts including but not limited to: MEP, Elevator, Pest Control and Waste Removal
  • Develop and oversee all Preventative Maintenance Programs
  • Act as the liaison between the Community Management team and the building's Property Management team for any escalated issues
  • Manage time sheets
  • Solve escalated (level 2) maintenance requests submitted via ticketing system
  • Weekly review of the Zendesk data reports to:
    • Drive SLAs to 90%
    • Manage assignees/staff performance
    • Planning resolutions for aging tickets
    • Identify and act on Facilities' categories with recurring SLAs below 75%
  • Facilitate the purchase of emergency items
  • Meet KPI targets within the portfolio set by Global Head of Facilities & Asset management
  • Participate in building opening Hand Over and Punch List completion

Experience and Requirements

  • 5 plus years experience in overseeing the maintenance function for multiple locations
  • 2-year technical degree or 4-year college degree preferred
  • 5 plus years of management experience in the facilities, construction or related industry
  • Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution networks
  • Excellent communication, organization and written skills
  • Must be able to work independently or on a team
  • One or more of the following certifications preferred: BOC; SMA; FM
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