Skip to main content

Game Community Manager

Gameloft, Toronto
Employment type: 
Full time
Photoshop, Creativity, efficient, Flexible, Media, Social media, Software, Team Player, Games

Similar jobs

No similar jobs found.

Materials Hack
Playground for innovative materials powered by Borealis.
8th-10th July – Vienna, Austria
Learn more
2.5
days Hackathon
3
weeks Incubation
2
winning teams
24K
cash prizes

Game Community Manager

Company Description

About Gameloft

As a leader in the development and publishing of mobile games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms, two of which are featured in the “Top 10 Games by All-Time Worldwide Downloads” from App Annie. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 4,600 people worldwide. Every month, 114 million unique users can be reached by advertisers in Gameloft games with Gameloft Advertising Solutions, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.

Job Description

The ideal candidate is a highly motivated individual with experience and a strong passion for content strategy and planning. 

You will be working within several large teams including the local development team which includes Product Managers and Game Managers, as well as a global team of other Game Community Managers and Moderators.

 You will be the primary link between Gameloft’s community and Gameloft and will act as the "face" of Gameloft as well as ensuring that the Social Media and Community Strategy is implemented across Gameloft's line campaigns.

Define Social and Community Actions

  • Act as the Social Media and Community Management expert and regularly communicate findings to the Product Manager and Game Producer;
  • Run innovative social campaigns that capture the interest of your community and consistently drive both engagement rates and community size;
  • Prepare creative briefs and manage all published content (images, video and written);
  • Be responsible for the Social Media activity of your games across all channels: in-game, Facebook, Twitter, Instagram, YouTube, forums, etc.;
  • Develop and expand community outreach efforts;
  • Become the voice and face of the brand;

 

Consumer Satisfaction

  • Keep an active stream of communication between the development team and the community;
  • Identify the most common issues based on community feedback, regularly prepare internal reports (app store reviews, escalations of high priority or frequent issues from Customer Care agents) and escalate issues quickly and efficiently to all relevant internal parties when necessary;
  • Coordinate with relevant teams to define a consistent consumer policy on all levels and topics such as piracy and compensation;

Monitoring & Reporting

  • Monitor discussions and trends within fan bases on all channels, including social media channels and app store pages;
  • Identify and report trends in usage and advise the development team on potential opportunities;
  • Regularly analyze your social campaigns and translate the qualitative data results into actionable recommendations for future social media campaigns.
  • Analyze and report social media performance to management on a monthly basis.

 

    Qualifications

    • You are an experienced game community manager with 1 to 3 years’ experience managing social
    Top