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Game Community Manager

Gameloft, Toronto
Employment type: 
Full time
Photoshop, Communication Skills, Communication, Creativity, Flexible, Media, Social media, Software, Team Player, Games

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Game Community Manager

Company Description

About Gameloft

As a leader in the development and publishing of mobile games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms, two of which are featured in the “Top 10 Games by All-Time Worldwide Downloads” from App Annie. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 4,600 people worldwide. Every month, 114 million unique users can be reached by advertisers in Gameloft games with Gameloft Advertising Solutions, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.

Job Description

At the Gameloft Toronto Studio, as a Game Community Manager, you will join a passionate group of gamers and top minds in the business of games. We are always on looking out for the best talent to join our team and help create the best experiences for players.

RESPONSABILITIES

You will be part of a large game development team, including game producers, programmers and creative teams as well as a global team of other Game Community Managers and Moderator in other studios across the globe. You will be the main link between Gameloft and our players’ community and will act as the "face" of Gameloft, ensuring that the Social Media and Community strategy is ideated and implemented.

Define Social and Community Actions

  • Act as the Social Media and Community Management expert within a team of game developers;
  • Formulate the Social Media and community strategy and implement it;
  • Run innovative Social campaigns that capture the interest of your community and constantly drive both engagement rates and community size;
  • Prepare creative briefs and manage all published content (images, video and written);
  • Become the voice and face of the brand in livestreams;
  • Develop and expand community outreach efforts: ambassador programs, Facebook groups, etc.

Consumer Satisfaction

  • Keep an active stream of communication between the development team and the community;
  • Monitor, listen and respond to the community in a “social” way;
  • Identify the most common issues based on community feedback, regularly prepare internal reports ( app store reviews, escalations of high priority or frequent issues from Customer Care) and escalate issues quickly and efficiently to all relevant internal parties when necessary;
  • Advocate for our players during planning meetings and internal processes.

 Monitoring & Reporting

  • Monitor discussions and trends within fan bases on all channels, including Social media channels and app store pages;
  • Be on the lookout for the latest trends in Social media tools, applications, channels  and advise the development team on potential opportunities;
  • Conduct topical market research on trends affecting the wider gaming community;
  • Regularly analyze your Social campaigns and translate the qualitative data results into actionable recommendations for future campaigns; 
  • Analyze and report Social Media performance to management on a monthly basis & share performance reports with game team management & HQ.
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