Head of CLM & Sales Performance

Do you want to develop and execute the sales and customer strategy for Norway's largest player within broadband, streaming and TV market? 

Fiber and 5G are technologies that shape tomorrow's services. Telenor Norway is on a journey where we combine new technology and insights to give customers what they want. For those of us who are working to build Telenor's brand platform, and to ensure that we develop customer-focused solutions, this means continuous development and billions of investments. In the time ahead, we will deliver forward-looking broadband services, innovative solutions for power and TV services while creating superb customer experiences. To accomplish this, we need to strengthen our leadership team, and are now looking for a Head of CLM & Performance Management.

As Head of CLM & Performance Management, you will define Telenor’s sales and customer strategy and oversee its execution together with sales channels. You will help us maintain and grow the value of our customer base by designing, implementing and evaluating sales and marketing activities. You will be responsible for maximizing customer lifetime value.
If you believe that sales and marketing should be data driven and if you are analytical and result-oriented, we welcome your application.

We are seeking a person who wants to make a difference in the following areas:

• Take a central role in building and operationalizing sales and customer strategy and managing the value of the customer base 
• Design and launch new sales, upsell, cross sell, hardware renewal, retention, antichurn and winback programs 
• Develop and scale our next best action solution 
• Digitalize sales and marketing by developing SMS, email and mobile app marketing activities 
• Advise management on capitalizing on analytics and customer insights 
• Ensure continuous innovation and learning by evaluating sales performance 

Curious to hear more about the role? Contact Roger Larsen, Head of Sales Fixed & TV, Tel: +47 93069707

We would prefer if you have

• Master’s Degree in Business, Marketing, Finance or other related areas
• 5+ years of experience within sales, marketing and customer lifecycle management 
• Extensive competence within campaign development and 1:1 sales
• Experience with contextual marketing, marketing analytics, experimental design, testing and campaign development tools
• Knowledge on SMS, email and mobile app marketing and recommendation engines
• Fluency in English or Norwegian/Scandinavian

It would also make us happy if you have

• Understanding of broadband and TV market and of competition within this market
• Familiarity with one or more of the followings tools: SAS, Salesforce, Adobe and QlikView or QlikSense

About you

• You choose an analytical approach and know your customers well
• You have business acumen and a strong commercial mindset
• You think that working with others is a thrill and willingly share your knowledge with colleagues
• You work independently and have a proactive approach. You make things happen and accept responsibility for the results 

Why choose Telenor?

• Be part of an international team of highly competent and engaged people 
• The opportunity to participate in one of Norway's leading professional environments for market strategy, branding and analysis
• Good work and life balance
• Competitive terms and conditions 
• Great opportunities for professional development in a global telecommunication company
• We can offer on-site fi