HR Operations Coordinator

Who are we?

WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple, so that sending money is as easy as sending a text message Tap the WorldRemit app or head to  on our website, and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.

Using WorldRemit is easy because we do the hard part, connecting hundreds of banks, money agents, mobile operators and payment systems around the world. These were never designed to work together, but WorldRemit makes it happen.

WorldRemit has grown - on average - by 50% year on year and is now processing over £3.1bn of remittances on an annualised basis.  WorldRemit’s success, and the size of the market it is operating in, means it has attracted investment from the world’s leading technology and impact investors, Accel, Technology Crossover Ventures (TCV) and Leapfrog with $370m invested to date. We currently employ close to 1,000 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.

The journey is just beginning. We believe in faster, simpler, more accessible money transfers. That means building better products and services for our customers.  Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. We aim to attract, retain and develop people that can bring to life our values: 

• Aim high - We dream big, think bold and go the extra mile
• Embrace challenge - We ask questions, start conversations, and always love to learn
• Do what’s right - We act with integrity, building trust in ourselves and in our business

You can learn more about our culture and how we work by watching this video on our Careers page: https://www.worldremit.com/en/careers

About the Role

As a constantly growing business with ambitiously hiring targets, we are looking for a detail-oriented, organised and enthusiastic HR Operations Coordinator to join our growing team based in our London head office. You will be part of the global HR Operations team who focus on providing an exceptional employee experience.

Responsibilities

• Act as the first line support for HR related queries & requests from employees
• Maintaining all personnel records in our HR systems and personnel files
• Prepare HR documentation (e.g. employment contracts, references, letters)
• Assisting with the onboarding & offboarding of all employees
• Support with ongoing management of HR policies and procedures, with a focus on continuous improvement
• Liaise with external HR partners (e.g. background screening)
• Create regular and ad hoc report requests on different HR metrics
• Work closely with all other HR teams (including HRBPs, Payroll, Reward, TA & Talent Management)
• Participate in various HR projects (e.g. employee engagement, salary planning, performance management)

Summary of required experience & attributes

• Experience in an HR administration-based role, within a fast-paced environment
• Experience using HRIS software
• Knowledge of local labour law
• Outstanding organisation skills with great attention to detail
• Ability to problem solve, prioritise and handle ambiguity
• Strong communication skills to ensure HR provides an excellent employee experience
• You thrive in an ever changing, fast-paced work environment