Innovations & Strategic Insights Manager

You are: (personality / competencies etc)

• Passionate about understanding customers, knowing their needs and expectations, and developing solutions to support them
• Analytical and meticulous, pro-active and self-motivated
• Mature, independent and has the initiative as a problem solver
• Confident and able to work with stakeholders in the most professional and effective manner
• Good interpersonal & communication skills
• Good time management and work well under pressure
• Well organized, able to prioritize and multitask to manage multiple projects at one go

Your Responsibilities: (What is this role all about? What does the applicant have to do?)

• Provide analysis on existing DiGi touchpoints and provide recommendations on how to improve store efficiency and customer experience
• Provide insightful information regarding competition activities in the area of retail
• Carry out customer research and understanding their needs
• Working closely with internal stakeholders to deliver approved retail improvement projects and monitor post implementation KPI
• Drive self service and automation solutions to reduce transactional services over the counter to improve retail experience
• Develop long range planning for retail strategy to support both customer service and sales activities
• Create new customer experiences to enrich their user experience in the area of retail