Internship Technical Support Engineer
What You Will Have to Do Are you fluent in English, but also in Linux & SQL? Do you like solving technical puzzles? If yes, we want you to spend your summer with us.
As part of our Professional Services team, you'll interact with our customers and provide level 1 tech support. This could be anything from tips & tricks to customization or deployment consulting. Get your attention to detail ready, there will be uncommon use cases to investigate. Just so you know, our customers hold a special place in our heart, which means you'll have to take good care of them.
When the Cool Summer Internship is over, you may be one of the interns invited to join our team. If you are still a student, we'll customize your work schedule based on your school schedule and help you with your graduation project.
Come on, take this exciting internship opportunity, gain valuable work experience and have fun all summer long. We have plenty of perks waiting for you
- Deliver web-based, email and phone product professional services in EnglishHandle support issues, whenever raised by customersWrite educative articles related to various issues or product featuresReport documentation issuesAssist Marketing and Sales on product functionalityReport to Product Management about software experience
What You Must Know
- Very good English skills - write (excellent), spoken (excellent)Linux operating system knowledgeBasic knowledge about network protocols, SQL languageStrong communication skills and empathyProactive approach on problemsHigh attention to detailsGood organization skillsInvestigative, good troubleshooting skills