IT Intern

Company Description

Are You Looking for a Great Place to Work?

Join the Game!

Leader in the development and publishing of mobile games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms, two of which are featured in the “Top 10 Games by All-Time Worldwide Downloads” from App Annie. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries andemploys 4,600 people worldwide. Every month, 114 million unique users can be reached by advertisers in Gameloft games with Gameloft Advertising Solutions, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.
All trademarks referenced above are owned by their respective trademark owners.

Job Description

IT service:

• Receiving support requests directly from users via emails, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
• By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of supporting includes PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices
• Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution
• Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios
• Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
• Completing other technical tasks assigned by IT Supervisor/Manager and the Management

IT Administration/Management

• Logging, tracking and updating tickets on the Helpdesk System

Qualifications

Attitudes and behaviors:

• Possessing customer/service oriented mentality
• Being proactive, willing to learn and to work overtime when requested
• Being social, communicative, calm and flexible when dealing with users
• Being innovative, cooperated, responsible, disciplined timely and accurate in performing tasks

Qualifications and Experiences:

• Technical knowledge: Basic knowing about computers and other IT devices’ hardware/ software/ connectivity
• Basic English skill: Speaking and Writteng

Additional Information

Why join the Gameloft universe?
- Because you want to be part of an exceptional experience, within a company that is constantly growing!
- Because you want to work with talented people who are industry pioneers!
- Because you want to join a global company and meet great people around the world from all walks of life.
- Or, just because you’re looking for a great place to work!

What we offer:
- Teamwork with international talents
- Recognition and rewards
- Creat