IT Technician (F/M)

Job description

You role is to ensure IT business continuity and support, managing and maintaining technology infrastructure and supporting all Swatch IT (Hardware, Software, Data, Voice, Audio/Video).

 Main responsibilities will include:

• Act as one of the IT Support representatives for Swatch offices
• Provide quality support to the day-to-day activities of the end-users
• Make yourself visible towards the end-user in order to promote the communication between the end-users and IT
• Provide 1st and 2nd level support for the IT infrastructure
• Responsible for IMAC operation (Install, Move, Add and Change) and monitoring of needed IT tools (i.e. PC, Laptop, VPN, peripheral devices etc.)
• Guarantee the proper monitoring during business hours of the business critical systems of the Company, utilizing given IT ticketing and monitoring tools
• Manage problem-solving tasks and ensure proper escalations to Management and proper involvement of suppliers to solve issues when needed
• Guarantee high quality physical intervention to promptly solve field issues blocking the daily business of the employees
• Update Documentation System, documenting all user related information
• Close collaboration with Swatch Group IT Services
• Test and advice about new technology
• Become involved in new and ongoing projects to improve and develop the Swatch systems
• Ensure all new and current IT hardware/software records are recorded correctly and maintained
• Evaluate and select new IT products, systems
• Optimizing of recurrent tasks in order to save time and performance (Scripts)
• Support or lead assigned IT Operations and Infrastructure projects

 

Profile

• Strong communicator with a structured and organized work style
• Customer and Service oriented
• Able to work under pressure
• Flexible, dynamic, autonomous and proactive
• Used to work in fast moving, complex environments
• Willing to contribute to the development of the team
• Sensibility to the ITIL approach
• Curious person and fast learner who enjoys diving into new technologies and tools.

Professional requirements

You bring a Technical Degree in Information Technology or equivalent and possess a first experience in IT Operations and Infrastructures.

Languages

Your mother tongue is German or French and you are fluent in English(mandatory). Italian is a plus.