Learning Specialist, Southern Europe

POSITION GOALS & OBJECTIVES:

• Facilitate, coordinate and lead New Hire orientation sessions (in region) along with Community role onboarding

• Conduct learning gap analysis based on WeWork brand experience, standards, and KPIs

• Support local management to offer ongoing development in operations, community, and sales through hands-on instruction and feedback

• Partner with local department leads to regionalize training content as necessary

• Support location openings for new teams to ensure standards are being met within first 30 days of start date.

• Coordinate training around new role onboarding (promotion-based)

DUTIES & RESPONSIBILITIES:

• Facilitate WeWork onboarding sessions for new employees in region / territory

• Support the General Managers/Community Directors and train current employees based on the market needs through hands-on feedback sessions

• Partner with the global training team to ensure Community Learning in local market is effective and representative of WeWork’s brand and culture, including but not limited to:

  • Digital platforms & learning modules

  • Live training, presentations, voice and content delivery

  • On the job learning, assignments and checklists

  • Ongoing development workshops

  • Virtual learning sessions / Distance learning

  • Individual development plans for existing team members

• Identify Community team members to support with onboarding and develop training skills accordingly

• Coordinate training plans and development related to new role onboarding

• Coordinate established technical and professional learning sessions for ALL functions through outside development workshops, as necessary (partnering closely with central learning team)

• Periodically evaluate training effectiveness and needs through ongoing communication with Community Managers, Community Directors, Directors of Operations and Territory General Managers

• Monitor completion of required Community training content (onboarding, e-learning)

• Interview community team members in emerging markets for culture fit and day to day operations understanding

• Facilitate core learning sessions by being certified through Train the Trainer sessions on core learning workshops that need to be rolled out such as interviewing skills, developing your personal mission & telling your story, how to coach, give feedback, and provide development conversations.

EXPERIENCE & REQUIREMENTS:

• College degree or equivalent with experience in business, marketing, or management

• Experience in providing multiple types of learning experiences, including but not limited to:

  • Facilitating delivery to large and small groups

  • Online / Virtual instructional delivery

  • On- the - job coaching

• Proven success record and strategic experience in training and coaching

• Several years of experience with the organization and understanding of business tools and infrastructure

• Previous exposure as a Community Manager or working within hospitality / retail management experience

• Familiarity with development and delivering knowledge sharing programs

• Knowledge of training, customer service, building company culture and change management methodology  

• Excellent organizational, project management and problem solving skills

• Ability to build and maintain effective relationships; ability to build trust with team and implement accountability through leadership and integrity

• Business operations and / or project management a plus

• Exceptional relationship management and organizational skills

• Weekly travel to WeWork locations within assigned Region

• Demonstrates our values with integrity, responsibility and as strong belief in our Company mission