MyDigi Rewards Operations Lead

We are looking for a passionate team player to lead our MyDigi Rewards operations team to help deliver MyDigi’s overall ambitions and goals, and help transform operational processes to support excellent go-to-market and system execution.

You are:

• A person who enjoys problem-solving and implementing transformational process improvements.
• Passionate in delighting customers and able to see things from the outside-in perspective to design the best journey for internal and external customers.
• Someone with solid organizational skills and time management.
• Able to multi-task and prioritize dynamically.
• Able to guide and coach team members to deliver results.
• Team player with good interpersonal skills.
• A person who thrives under fast paced work environment and conditions of constant change, ambiguity, debate and experimentation.

Your Responsibilities:

• Manage the daily activity of operations specialists to support the smooth running of MyDigi’s lifestyle offerings.
• Provide leadership, activity planning, and direction to team to complete tasks, produce required deliverables accurately and in time, track/resolve issues, and meet business goals.
• Lead the MyDigi Rewards operations team, whose responsibilities include:
  • Reward setup and management
    • Oversee end-to-end configuration and maintenance of merchants, rewards, campaigns, vouchers and codes for accurate and timely display on app.
    • Liaise with internal marcom team to meet setup timelines to meet reward and campaign launch dates.
    • Maintain the reward / campaign deeplink database including general clickthrough performance.
    • Optimise operation team’s processes and load.
    • Actively provide feedback to back-office platform and app management team to optimize setup structure and processes.
  • POSM and premium management
    • Manage all processes relating to the production, storage, warehousing, stock management and utilization of POSMs and premiums.
    • Custodian of POSM design CI.
  • Reporting
    • Perform monthly reporting to Finance for revenue, cost and stock reconciliation
    • Prepare rewards reporting / campaign results analysis based on requirements from partners, finance and management.
  • Inventory management
    • Work closely with stakeholders on purchases, approval and payment of MyDigi Rewards inventory
    • Collaborate with the sales team to manage procurement processes and plan demand.
  • Budget management: Responsible on the overall P&L of MyDigi Rewards, including the margin / profit & loss of each item.
  • Issue management: Work closely with Customer Service representative(s) and handle customers complaint related to MyDigi Rewards
  • Invoicing & settlement: Shape and manage invoice process flows. Work with Settlement team to identify areas for improvements.

Your Merits:

• Degree in either marketing, business, economics or equivalent
• Experience in areas of system and marketing operations, and some degree of project or campaign management.
• Demonstrate problem solving ability with experience in providing practical business insights from large and complex data sets and processes.
• Good in excel, pivot table and knowledge in simple database structure is a bonus
• A team player who have sense of responsibility and accountability.We are looking for a passionate team player to lead our MyDigi Rewards operations team to help deliver MyDigi’s overall ambitions and goals, and help transform operational processes to support excellent go-to-market and system execution.