Product Support Specialist - German Speaker
Stack Overflow is a fast-growing network of over 150 question and answer sites on diverse topics from computer programming to photography and gaming. We also provide a comprehensive suite of recruiting tools for companies and private instances of Stack Overflow for developers. You’ll be supporting Stack Overflow Talent, Stack Overflow for Teams, and the entire Stack Overflow community.
The Product Support Specialist is an entry-level position. The successful candidate will be an effective troubleshooter with excellent relationship-building skills and a strong ability to work proactively and autonomously. As the front line of support, you will identify the pain points, trends, and issues that our users and customers face. Most importantly, you will resolve those issues by directly fixing problems and by working together with the sales and product teams. Your ultimate goal is to ensure that our users can use their products (be it a paid product or posting a question on one of our community sites).
The type of activities that you will be responsible for include:
- Troubleshooting product issues
- Troubleshooting account issues
- Responding to emails from clients and users who are having trouble
- Working with our product teams to resolve bugs and prioritize new features
A lot of this will involve a certain degree of sleuthing, as people don’t always use products as intended, and products don’t always do what they’re supposed to do. In those cases, it will be your job to figure out what might be going on, and either fix it yourself or find out who can fix it and ensure that they do so. Tracking down bugs or other unexpected behaviors in these cases will require the Product Support Specialist will be prepared to solve problems creatively while maintaining a professional attitude.
Must haves:
- Genuine curiosity about technical concepts, and the ability to pick them up quickly and easily
- Excellent command of written and spoken English
- German language proficiency
- Ability to speak the language of technology, and the ability to methodically help our non-technical customers troubleshoot technical issues
- Friendliness, patience, diplomacy, and adaptability
- Smart & Gets Things Done (of course)
Nice to have:
- Experience in a customer facing technical support role
- Experience supporting SaaS offerings
- Database querying (SQL) experience
- Understanding / interest in / use of stackoverflow.com
- Experience working in conjunction with software engineers and/or product managers in the workplace
- Understanding/interest in web development
What you’ll get in return:
- Competitive Base Salary
- Stock Option Plan
- Great startup office including a professional barista espresso machine, table-tennis table, games room, lunch area, etc.
- Gym membership reimbursement (Up to £100 per month)
- Free (awesomely delicious) catered lunch daily, as well as breakfast, fruit, drinks and snacks
- State-of-the-art workstation with huge monitor, ergonomic chair and height-adjustable desks
- A creative and fun environment where you are treated like an adult, and never poked with a sharp stick
Diverse teams build better products.
Legally, we need you to know this:
Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
But we want to add this:
We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.