Sales Development Representative

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

1. Work with helpful, kind, motivated, and talented people.
2. Work remote so you have no commute and are free to travel and move.
3. Have flexible work hours so you are there for other people and free to plan the day how you like.
4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
5. Work on open source software so you can interact with a large community and can show your work.
6. Work on a product you use every day: we drink our own wine.
7. Work on a product used by lots of people that care about what you do.
8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
9. Focused on results, not on long hours, so that you can have a life and don't burn out.
10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

See our culture page for more!

You love talking about GitLab to people and no question or challenge is too big or small. You have experience working directly with customers in order to answer questions on getting started with a technical product. Your job is to make sure our customers are successful, from the single-shop development firm all the way up to our Fortune 500 customers, and that everyone gets the appropriate level of support.

Responsibilities

• Work with our Sales Development Team Lead to develop best practices on outbound sales activities
• Discretion to qualify and disqualify leads when appropriate.
• Demand creation (cold calling), demand response (warm calling), demand management (managed follow up process)
• Discover, navigate, and document an organization’s developer/IT landscape
• Maintain all activity and account research using Salesforce.com
• Work with your Sales Development Team Lead to document all processes in the handbook and update as needed.
• Work closely with our developer marketing manager to identify customer stories from all of the conversations you have with our customers.

Qualifications

• 6 month minimum experience in sales, marketing, or customer service
• 6 month minimum experience with phone and email prospecting
• Experience with CRM and/or marketing automation software is highly preferred
• An understanding of B2B software, Open Source software, and the developer product space
• Articulate, confident, and reliable
• Affinity with software and the software development process.
• You share our values, and work in accordance with those values.
• You are obsessed with making customers happy.
• Passionate about technology and learning more about GitLab
• Is your college degree in French foreign politics with a minor in interpretive dance but you’ve been hacking together websites since you were 12? Perfect. We understand that your college degree isn’t the only thing that prepares you as a potential job candidate.

Hiring Process

Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

• Qualified applicants receive a short questionnaire from our Global Recruiters
• Selected candidates will be invited to schedule a screening call with our Global Recruiters
• Next, candidates will be invited to schedule a first interview with the SDR Team Lead
• Candidates will then be invited to schedule an interview with the one of the Sales Directors
• Finally, candidates will interview with our CEO
• Successful candidates will subsequently be made an offer via email

Additional details about our process can be found on our hiring page.

Apply

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.