Senior Consultant - Technical Support

RESPONSIBILITIES
- Operationally solve the requests distributed by the service desk, including by moving to the beneficiaries' premises; 
- To install, configure, optimize the products of the company together with the technologies involved at the beneficiaries' premises or remote; 
- Ensure that the development departments or other departments involved in the process solve the beneficiaries' requests; 
- To provide IT administration / consultancy services to the beneficiaries upon their request; 
- To cooperate with the Project Manager and other project team members in order to finalize the implementation projects on time and successfully; 
- Identify opportunities to optimize technical support activities and processes.

REQUIREMENTS
- Solid SQL Server and SQL language databases; 
- Basic knowledge in the field of economy; 
- Basic knowledge in IT hardware / software (servers, Windows / Linux, networking); 
- Knowing a programming language; 
- Minimum 3 years experience in a similar position, ie 7 years in IT field; 
- Knowledge of English; 
- Higher technical and / or economic studies; 
- Synthetic capacity and attention to detail; 
- Client orientation, understanding of its needs and communication skills; 
- Seriousness, loyalty, proactivity; 
- Teamwork, but also individual; 
- driving license cat.B.

ADVANTAGES
- Experience with software and ERP / CRM processes; 
- SQL Server Certification, ITIL;