Support Engineer

Location: Manchester

Salary

£22,000-£30,000

Iomart

iomart Group plc is delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the iomart Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. iomart offers managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.

Description

The Role and Responsibilities:

• You will be charged with supporting and maintaining some of our internal systems, delivering complex orders, and getting involved in interesting project work.
• You will be supporting our range of Windows/Linux server hosting solutions, as well as advising and helping the sales team specify the most suitable solution for a given scenario.
• You will ideally be experienced with Windows technologies, even better if this is within an ISP / Hosting environment.
• You will work with our account managers to ensure that their product knowledge is complete and up to date so enquires are answered in an effective and efficient manner in order to deliver fantastic customer service.
• You will work closely with the senior management team to identify business development opportunities and work on projects to help achieve business objectives.
• The position of Support Engineer includes being on call, although the number of calls that get escalated from our 24/7 support team is low.

Skills/Experience

The successful candidate is likely to have:-

• Understanding of Windows Server 2008/2012, IIS, Active Directory
• Exposure to RedHat/CentOS/Debian/CloudLinux
• VMware, Citrix, Hyper-V, KVM
• Good understanding of networking basics, OSI networking model
• Switch configurations
• Control panel systems such as WHM/cPanel and Plesk

Any knowledge or experience of the following would be desirable but are not essential:

• Web stack optimisation (Nginx, Varnish, Opcode caching, etc.)
• MS Exchange
• MS Active Directory
• RHCE/RHCSA/CCNA
• MCSE
• VMware VCP
• SQL Server
• Active Directory
• Shared Storage – Equallogic, Compellent
• VPN technologies
• Magento optimisation

What do we offer in return? ….

• We’ll shout you to lunch once a month
• ½ Day off on your Birthday
• Breakfast on us every day, including a hot roll on Fridays
• Free on-site car parking
• Long service benefits
• Snacks, drinks and fruit all day, everyday
• Pension
• Share save and childcare voucher schemes
• Supported training and access to an online training portal 24/7

Training & Development

As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme. We look forward to hearing from you ………