Support Manager
Core responsibilities:
- Helping company’s clients via email: presales, functionality and terms consulting, helping with installation and setup, collecting and analyzing feedback from customers and ongoing issues reports
- Participation in creating FAQs, user guides and other documents
- Proactive communication with QA specialists, product managers and developers when it comes to products improvement
Essential requirements:
- Upper Intermediate level of English or higher
- Ability to soak up a lot of info during a short period of time
- Confidence in using PC with a high level of technical knowledge
- We’re looking for a self-organized, responsible and honest person
Optional requirements (if you have these skills, it will be a plus):
- Previous experience of working in customer care and support departments
- Basic understanding of e-commerce domain
- Advanced English level and higher
What we offer:
- Open-minded executives and respectful relationships inside the team
- No overtiming. We’re building our work upon Agile principles
- Compensation of professional education and certification fees in case of successful completion
- Possibility to visit professional conferences as a speaker
- Spacious office with great views in 5 minutes walk from Petrovshshina subway station, with a free parking lot. Other nice things such as a dining area and a shower are also available
- Medical insurance allows to use medical services both in government establishments and in private centers
- Partial compensation of sports fees
- English classes right in the office with a skilled teacher