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Technical Customer Support Advocate

Typeform, Budapest
Employment type: 
Full time
Advertising, Marketing, Agile, Communication Skills, Analytics, Google Analytics, Communication, Flexibility, Google, Self-motivated, Software, Team Player, Media, Social media, Passionate

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Technical Customer Support Advocate

About Typeform

Founded circa 2012 in Barcelona, Typeform was founded by two designers: David Okuniev and Robert Muñoz. Their mission? Make online forms a little more human. Today, Typeform works on the future of online forms. Powering your brand’s interactions with beautifully designed, professional-looking online forms that people just love. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.

The most important interaction on the web is the exchange of information between a brand and its audience. And that exchange usually happens through online forms. We believe that even a utility like online forms should be remarkable. Our customers say they get more answers from their audience and even the occasional compliment. Make every interaction count.

Typeform is a team of over 200 people representing 30 countries. We have offices in Barcelona, Spain and in San Francisco, United States.

About the Role

Aree you kind of a geek, with some coding skills that surprise people at parties? Are you great at explaining technical things in a simple way? Do you enjoy helping people out and solving unique problems? Are you self-motivated, driven, and ambitious? If so, it’s time we talked. Typeform makes beautiful, next-generation online forms. And we’re growing, fast. We’re looking for passionate and self-motivated Customer Advocates to join our team in sunny Barcelona.

You will:

  • Respond to user inquiries via email, instant chat, and social media channels. (Other channels, such as Skype and phone, might be needed in the future.)
  • Develop and maintain long-term relationships with people who use Typeform
  • Be a Typeform guru. Train, guide, and inspire users to get the most out of our platform
  • Troubleshoot and report issues in the platform to the Dev team, help prioritize them, and craft alternative solutions or workarounds for premium users
  • Follow best practices in data collection, tagging, and tracking
  • Delight our customers with the best quality answers aiming at pushing the high level standards of customer satisfaction 
  • Be a team player and constantly provide feedback about new feature requests, pain points, etc
  • Work closely with other teams such as marketing, product, and engineering to provide the best service and help us grow
  • Help out with other duties in the Customer Success team such as contributing to department level OKR’s

You have:

  • Knowledge of software development languages and technologies (preferably web or mobile)
  • Knowledge of Typeform at end-user level (we’ll turn you into a guru when you join us)
  • Experience working in the software industry
  • Strong communication skills, and fluency in verbal and written English
  • Ability to diagnose and solve problems with varying complexity, focusing on the customer’s needs
  • Organized, self-motivated, and detail-oriented
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Team player with demonstrated ability to execute across a cross-functional team
  • Schedule flexibility. Availability to work on weekends or bank holidays would be a plus
  • Demonstrated ability to show empathy and take ownership of customer queries
  • You speak English and Spanish fluently 

These would be great:

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