Technical support engineer

Tapfiliate is affiliate tracking software that enables brands to take full control over their affiliate channel. We provide all tools necessary to track, manage and grow affiliate programs, revenue share deals and referral campaigns. By using Tapfiliate, brands can build and cultivate their own tribe of brand ambassadors and (professional) publishing partners.

As we are steadily growing, we are looking for an awesome remote technical support engineer, that can help our customers during U.S. business hours.

What you will do day to day

• Answer support tickets
• Help customers integrate our service into their website
• Guide and advice customers with regards to custom (API) integrations
• Build tools that help automate support workflows
• Create new support resources
• Start up new projects to improve customer success
   

What we are looking for

• First and foremost: You love tech. Your skillset is the result of your curiosity and not of the certificates your former employer made you get.
• You have experience with HTML and Javascript and love diving into technical challenges
• You love contact with customers and helping them find their way in a new environment
• You are a natural writer
• You work autonomously and take initiative
• You love startups, are ambitious, driven and an all-round talent.
• You love technology and the web
• You are a native English speaker
   

What we offer you

• An environment where growth is strongly encouraged
• The possibility to work remotely
• Competitive pay
• Trips to our HQ in lovely Amsterdam