Technical Support Executive
Technical Support Executive
- Arbeitsort: Tokyo
- Arbeitszeit: Vollzeit
- Vertragsdauer: Unbefristet
Job posting title
Technical Support Executive
Job summary
Responsible for actively supporting the ESET security products via reseller channel and working as the technical advisor and product advocate
Job description
We are looking for a motivated individual with relevant technical support experience and IT security background to address customer escalation coming from Canon Marketing Japan. You will assess the escalation from customer experience and business impact, and then facilitate communication to build a consensus for a feasible solutioncal activities. Responsibilities and duties will include escalation to ESET technical teams, including presentation, justification, validation, and assisting Canon with acceptance of a proposed solution, through effetive communication bridging Customer, Canon and ESET technical teams.
Job requisition
JR-01144 Technical Support Executive (Open Date: 9.7.2019)
Primary location
Tokyo
Additional locations
Time type
Full time
Number of openings
0