Tower Service Manager - Cloud Compute

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

What we are looking for: 

We are looking for experienced IT professionals in Service Quality/Customer Service Manager area for our location in Timisoara, Romania. The person must have IT technical background to apply in international projects and skills in the area of technical coordination and customer facing situations.

• Tower Service Manager has the responsibility to ensure that services are delivered in line with Service Description and all Service Level targets are achieved;  

• Day to day activities require the co-ordination and operational reviews with delivery teams, responsible to ensure the levels and quality of service;

• Takes care that the quality of services are maintained and identifies areas for continuous improvement;  

• Creates an action plan for improving the Customer Satisfaction Surveys if needed;  

• Has a good overview over customer contracts and agreements;  

• Works closely with deployement team in order to ensure a good transition;  

• Supports project activities related to service and customer;  

• Acts as escalation manager, as well as SPOC for major incidents. 

Desired profile:

• Preferably technical university degree or a similar qualification;

• A basic overview about IT Services understanding, especially within Workplace Services;  

• Knowledge of Microsoft Office suite;  

• IT literacy, knowledge of IT SLA's, KPI's;

• ITIL Foundation is a plus;  

• Organizational skills and ability to coordinate changes in a project management manner-a structured workflow, appropriate follow up of tasks, on time delivery and risk management;  

• Strength to adhere to given processes;  

• Exceptional written and verbal communication skills are mandatory.

What we offer:

We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:

• Training and certifications: On-going In-depth training with current and emerging products and technologies;

• Flexible benefits:  Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;

• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;

• Extra vacation days.

For more information and to see our current vacancies, access the Career section from our website: http://ro.atos.net/ro-ro/!

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.